Delivery Director

<p><strong>The Job in Short</strong></p> <p><span style="font-weight: 400;">To manage projects for some of the customers for our US Hub. You will be part of the Customer Success team and work closely with a Customer Success Manager, Technical Manager, and Operations Manager, to act as the face of Backbase.&nbsp;</span></p> <p><strong>Meet the Job</strong></p> <p><span style="font-weight: 400;">As a Delivery Director, you will be responsible for supervising the quality of our delivery with some of the customers within the US Hub. You will carefully steer and monitor performance across these projects and maintain customer success and satisfaction while ensuring that our relationship with them continues to grow. This role will directly report to Delivery Director.</span></p> <p><span style="font-weight: 400;">You will engage our customers at the executive level, presenting our delivery strategy and supporting the larger Customer Success Team in creating new opportunities.&nbsp;&nbsp;You will also occasionally support the Sales Team, provide guidance to the Operations Management function, and collaborate with the R&amp;D department as well as the technical area to align the delivery strategy with the technical implementation.</span></p> <p><span style="font-weight: 400;">Overall, you own customers’ project portfolio and work closely with Project Managers to steer the implementation toward success in addition to the line management of Business Analysts, UX Designers, and Project Managers within the Hub.&nbsp;</span></p> <p><strong>How about You?</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">You have 8+ years experience in Delivery;&nbsp;</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">You can demonstrate experience in the banking/financial services sector(s);</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">You have experience in startup/scaleup environments;</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">You have managed a program;</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Agile coach experience is beneficial;</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">You have a proven leadership track record (8+ years) in running implementation projects for complex, mission-critical, and high-traffic web applications on rock-solid architecture;</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">You are a pragmatic solution finder who is accustomed to making project trade-offs and decisions, which subsequently, drive these decisions throughout the overall project execution;</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">You have strong analytical, consultancy, and communication skills (written and verbal).</span></li> </ul>