About Nuvo

About the Role

What You'll Do

• Own the success of Nuvo’s most complex customer deployments and ensure they are successful.
• Spend significant time with our customers onsite, build deep relationships with the organizations to identify critical problems, unblock deployments, and champion how Nuvo fits into their systems and processes.
• Partner closely with Engineering, Product, and Business teams to integrate customer data, diagnose adoption bottlenecks, and translate on-the-ground learnings into product and business directions.
• Build and deliver demos and proofs of concept to validate new use cases, test ideas in the field, and support expansion into new areas.
• Enable customers to go live and ensure they are thriving in Nuvo’s compounding ecosystem.
• Deeply understand and advocate for the most pressing needs of our customers, ensuring this is a north star across the company.
• Figure out bottlenecks to platform-wide adoption and work with our engineering and product teams to solve them.

Who You Are

• You are deeply curious and analytical, with strong product intuition and interest in how real users and organizations operate.
• You are comfortable working with data (through SQL and BI tools) as well as technical systems. You don’t need to write production code, but you are technically curious and willing to learn whatever tools are necessary to solve problems and advance our deployments.
• You’ve operated in high-stakes environments before and can stay effective under pressure. You are able to align multiple stakeholders around concrete action plans. You are able to leverage data and systems to understand adoption and usage, and you are able to measure impact and translate findings to help accelerate deployments.
• You’re willing to travel and embed with customers (roughly 25–50%), especially during critical deployment phases, and you’re motivated by deeply understanding Nuvo’s strategy and platform so you can help accelerate our mission to bring trade online globally.