Associate, Deposit & Unsecured Lending Ops Specialist, CBWMO, Group COO

Business Function

Handle operation matters related to Unsecured Lending which covers Financial and non-Financial services. Collaborate with various stakeholders in the Bank to improve customer experience.

Responsibilities

• Perform technical verification checks on customer's income documents and process credit cards and/or unsecured loan account maintenance in Bank's operating systems

• Toggle between different systems to perform pre-processing and data entries

• Establish and maintain effective relationship and partnership with key stakeholders

• Ensure all requests are processed within specified Service standard, timely and accurately

• Handle operational issues and provide escalation to management team

• Review & update system reports on daily, weekly and monthly basis

• Challenge status quo and execute changes in an effective manner

• Take initiative & ownership of all cases handled and follow up on resolutions closely 

• Ensure process compliance with credit policy and operational risk policies

• Review and improve standards/procedures/framework for ensuring optimal customer experience

Requirements:

• Min 4 years of relevant Banking Operations experience

• Meticulous individual with an eye for details

• Demonstrate good written and verbal communication skills

• Proficient in Microsoft Office especially Microsoft Power Point, Excel

• Solid organizational skills including attention to detail and multitasking skills

Location:

DBS Asia Hub

Job:

Operations

Schedule:

Regular

Employee Status:

Full time