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About the role
<p><span data-contrast="none">GovTech is the lead agency driving Singapore’s Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government’s capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity. </span> <br> <br><span data-contrast="none">At GovTech, we offer you a purposeful career to make lives better where we empower our people to master their craft through robust learning and development opportunities all year round.</span> <br> <br><span data-contrast="none">Play a part in Singapore’s vision to build a Smart Nation and embark on your meaningful journey to build tech for public good. Join us to advance our mission and shape your future with us today! </span> <br> <br><span data-contrast="none">Learn more about GovTech at tech.gov.sg.</span><span data-ccp-props="{"335551550":1,"335551620":1}"> </span></p>
<p> </p>
<p><strong>Overview</strong><strong><br></strong>At DXD (Digital Excellence & Products Division), Ministry of Education (MOE), we believe that meaningful digital transformation starts by improving the everyday experiences of our users — including the thousands of school and HQ staff who keep our education system running smoothly.</p>
<p>We are seeking a Senior / Lead UX Designer to lead the user experience and service design for MOE’s HR Systems. This role will focus on simplifying complex HR workflows, improving usability, and enabling smarter, more intuitive digital tools that directly support HR functions from recruitment to delivering positive employee experiences.</p>
<p>In the first 6–12 months, the role will focus on the problem discovery in the hiring processes and identify opportunities to for tech to improve the recruitment outcomes. You will work closely with product managers, HR teams, policy leads, and developers to co-create solutions grounded in user research and service design principles.</p>
<p> </p>
<p><strong><span data-contrast="none">[What you will be working on]</span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":1,"335551620":1,"335557856":16777215,"335559738":0,"335559739":0}"> </span></p>
<p><strong>Service Design and User Research</strong></p>
<ul>
<li>Lead user research methods, such as user interviews and usability testing, with relevant research tools on HQ staff across various HR touchpoints</li>
<li>Map end-to-end user journeys and service blueprints to identify opportunities for process improvement</li>
<li>Facilitate discovery workshops to understand HR workflows, objectives, pain points and opportunity area.</li>
</ul>
<p><strong>UX Design, Prototyping, and Iteration</strong></p>
<ul>
<li>Design user flows, wireframes and interactive prototypes using the latest design tools </li>
<li>Conduct usability testing and incorporate iterative feedback into design updates</li>
<li>Translate research insights into practical design recommendations</li>
<li>Work closely with product and technical teams by producing relevant design specifications to support implementation</li>
</ul>
<p><strong>Stakeholder Engagement and Collaboration</strong></p>
<ul>
<li>Work closely with MOE’s HR teams, including HR’s digital innovation team, product managers, and developers</li>
<li>Conduct workshops and co-design sessions to align on user needs and business objectives</li>
<li>Communicate design concepts and decisions clearly to both technical and non-technical stakeholders</li>
</ul>
<p><span data-ccp-props="{"335551550":1,"335551620":1}"> </span></p>
<p><span data-ccp-props="{"335551550":1,"335551620":1}"><strong><span data-contrast="none">[What we are looking for]</span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":1,"335551620":1,"335557856":16777215,"335559738":0,"335559739":0}"> </span></span></p>
<p><strong>Skills, Behaviours, and Attributes</strong></p>
<ul>
<li>Strong foundation in service design, UX research, and journey mapping</li>
<li>Proficient in prototyping and visual design tools</li>
<li>Skilled in conducting and facilitating workshops to align diverse stakeholders</li>
<li>Clear communicator able to translate user insights into actionable designs</li>
<li>Passionate about simplifying complex systems to improve user experience</li>
</ul>
<p><strong>Qualifications and Experience</strong></p>
<ul>
<li>Bachelor’s degree in Design, Human-Computer Interaction, Information Systems, or a related field</li>
<li>At least 8 years of experience in UX design, service design, or digital transformation roles</li>
<li>Experience designing for HR, enterprise or administrative systems is highly valued</li>
<li>Familiarity with public sector environments or large-scale system transformations is a plus</li>
</ul>
<p><strong>Reporting and Team Structure</strong></p>
<ul>
<li>Reports to: Design Manager or Digital Director</li>
<li>Works with: Product managers, HR Digital Innovation Team, HR ops and policy teams, developers, and MOE stakeholders</li>
</ul>
<p> </p>
<p><span data-contrast="none">GovTech is an equal opportunity employer committed to fostering an inclusive workplace that values diverse voices and perspectives, as we believe it is key to innovation. </span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":1,"335551620":1,"335557856":16777215,"335559738":0,"335559739":0}"> </span></p>
<p><span data-contrast="none">Our employee benefits are based on a total rewards approach, offering a holistic and market-competitive suite of perks.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":1,"335551620":1,"335557856":16777215,"335559738":0,"335559739":0}"> </span></p>
<p><span data-contrast="none">We champion flexible work arrangements (subject to your job role) and trust you to manage your time to deliver your best.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":1,"335551620":1,"335557856":16777215,"335559738":0,"335559739":0}"> </span></p>
<p><span data-ccp-props="{"335551550":1,"335551620":1}"> </span></p>
<p><span data-contrast="none">Learn more about life inside GovTech at go.gov.sg/GovTechCareers.</span> <br><span data-contrast="none">Stay connected with us on social media at go.gov.sg/ConnectWithGovTech</span><span data-ccp-props="{"335551550":1,"335551620":1}"> </span></p>
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