Senior Desktop Support Technician - 506606

Delaware Nation Investments is seeking a highly qualified PC Technician for the Special Operation Command Information Technology Enterprise Contract (SITEC 3) Enterprise Operations and Maintenance (EOM).  This role is located onsite at Joint Expeditionary Base Little Creek - Fort Story in Virginia Beach, VA.

The purpose of the SITEC III EOM Program is to provide USSOCOM with Operations and Maintenance (O&M) services to maintain uninterrupted IT functionality across the globe. The responsibilities and tasks associated with each requirement play a pivotal role to USSOCOM, the J6 organization, and ultimately the end-user.

Responsibilities:

• Troubleshooting and proactively resolving technical issues.
• Responding to requests for technical support.
• Providing technical problem solving for customer support of database.
• Installing, configuring, and maintaining desktop and laptop PCs, mobile devices and peripherals, such as printers.
• Installing and configuring application and operating system software and upgrades.
• Troubleshooting and repairing hardware and network connectivity issues.
• Removing old equipment and performing data migration to new machines.
• Maintaining an inventory of installed software, managing software licensing, and creating policies and procedures for upgrades.
• Working with hardware and software vendors to verify timely product delivery and ensuring that new equipment is installed and ready to operate on schedule.
• Analyzing and making recommendations for hardware and software standardization.
• Some positions may require shift work and/or an ability to work a non-standard work schedule to support the USSOCOM mission.

Requirements

• BS degree with 2 years experience, AA degree with 4 years experience, or HS Diploma with 6 years experience.
• A DoD TS/SCI clearance is required.
• At least 1 year of previous experience working as a PC Tech or Help Desk.
• DoDD 8570.01-M IAT II certification is required.