Desktop Support Technician

<div class="content-intro"><p></p> <p data-start="444" data-end="554">Empowering communities through accessible, inclusive, and compassionate care, this is the work we do every day.</p> <p data-start="556" data-end="819">At <span class="hover:entity-accent entity-underline inline cursor-pointer align-baseline"><span class="whitespace-normal">Jane Pauley Community Health Center</span></span>, every role is connected to something bigger. As a Federally Qualified Health Center (FQHC), we deliver integrated, whole-person care to individuals and families across Indiana, regardless of income or insurance status.</p> <p data-start="821" data-end="1112">Our teams work at the intersection of clinical excellence and community impact, supporting underserved populations while building a culture rooted in collaboration, respect, and growth. Here, you are not just joining a workplace, you are becoming part of a mission that truly matters.</p></div><p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;">&nbsp;</p> <h1 data-section-id="1ja8p6x" data-start="214" data-end="251"><strong data-start="219" data-end="249">Desktop Support Technician</strong></h1> <p data-start="252" data-end="316"><strong data-start="252" data-end="316">Jane Pauley Community Health Center | Information Technology</strong></p> <p data-start="323" data-end="618">At&nbsp;<span class="hover:entity-accent entity-underline inline cursor-pointer align-baseline"><span class="whitespace-normal">Jane Pauley Community Health Center</span></span>, we believe healthcare is about more than treating illness, it is about caring for the whole person. As a mission-driven Federally Qualified Health Center (FQHC), we provide comprehensive, compassionate, and accessible care to communities across Indiana.</p> <p data-start="620" data-end="906">We are seeking a <strong data-start="637" data-end="667">Desktop Support Technician</strong> to join our IT team; an ideal opportunity for a service-oriented professional who enjoys solving technical challenges, supporting end users, and contributing to a reliable, high-performing technology environment that enables patient care.</p> <h2 data-section-id="dl44g8" data-start="913" data-end="946"><strong data-start="916" data-end="946">Why This Role Stands Out</strong></h2> <ul data-start="947" data-end="1383"> <li data-section-id="1ygr56u" data-start="947" data-end="1037">Direct impact on operations by supporting teams who deliver frontline patient care</li> <li data-section-id="mcz9pz" data-start="1038" data-end="1118">Opportunity to work across multiple systems, locations, and technologies</li> <li data-section-id="imarl5" data-start="1119" data-end="1212">Hands-on role with exposure to hardware, software, networking, and telecommunications</li> <li data-section-id="bwcmxv" data-start="1213" data-end="1309">Collaborative environment with opportunities to learn, grow, and expand technical skills</li> <li data-section-id="1lxebta" data-start="1310" data-end="1383">Meaningful work supporting a mission-driven healthcare organization</li> </ul> <h2 data-section-id="1towdr" data-start="1390" data-end="1417"><strong data-start="1393" data-end="1417">Position Overview</strong></h2> <p data-start="1419" data-end="1618">The Desktop Support Technician provides hands-on technical support for hardware, software, and end-user systems; ensuring teams remain connected, supported, and equipped to deliver high-quality care.&nbsp;This role supports day-to-day IT operations across the organization, troubleshooting issues, maintaining equipment, and partnering with internal teams and vendors to ensure a reliable and efficient technology environment.</p> <h2 data-section-id="1xjqe4p" data-start="1848" data-end="1873"><strong data-start="1851" data-end="1873">What You’ll Do</strong></h2> <h3 data-section-id="410zc4" data-start="1875" data-end="1918">Technical Support &amp; Troubleshooting</h3> <ul data-start="1919" data-end="2214"> <li data-section-id="1wf6je1" data-start="1919" data-end="1990">Provide day-to-day support for hardware, software, and user systems</li> <li data-section-id="thvldq" data-start="1991" data-end="2079">Troubleshoot issues related to desktops, laptops, printers, phones, and connectivity</li> <li data-section-id="1udnlue" data-start="2080" data-end="2140">Support network and telecommunications systems as needed</li> <li data-section-id="u5d052" data-start="2141" data-end="2214">Document, track, and resolve user support requests in a timely manner</li> </ul> <h3 data-section-id="92o6qn" data-start="2221" data-end="2255">System Setup &amp; Maintenance</h3> <ul data-start="2256" data-end="2562"> <li data-section-id="1trsgv5" data-start="2256" data-end="2326">Install, configure, and relocate desktop equipment and peripherals</li> <li data-section-id="i9zhi9" data-start="2327" data-end="2397">Set up and maintain desktops, laptops, printers, and phone systems</li> <li data-section-id="1r5uatj" data-start="2398" data-end="2473">Manage hardware inventory, including tracking and lifecycle maintenance</li> <li data-section-id="1j8q5if" data-start="2474" data-end="2562">Ensure systems are functioning efficiently and aligned with organizational standards</li> </ul> <h3 data-section-id="1hstsui" data-start="2569" data-end="2615">Collaboration &amp; Continuous Improvement</h3> <ul data-start="2616" data-end="2942"> <li data-section-id="dzf87g" data-start="2616" data-end="2699">Partner with external vendors to resolve hardware, software, and service issues</li> <li data-section-id="1vxajua" data-start="2700" data-end="2785">Communicate updates, timelines, and project status to team members and leadership</li> <li data-section-id="1qevcjv" data-start="2786" data-end="2861">Collaborate with IT team members on support issues and ongoing projects</li> <li data-section-id="1a6ssn4" data-start="2862" data-end="2942">Identify opportunities to improve IT processes, systems, and user experience</li> </ul> <h2 data-section-id="1q63zcp" data-start="2949" data-end="2972"><strong data-start="2952" data-end="2972">What You Bring</strong></h2> <h3 data-section-id="vqxc9b" data-start="2974" data-end="2990">Required</h3> <ul data-start="2991" data-end="3339"> <li data-section-id="12u37kg" data-start="2991" data-end="3071">Strong customer service mindset with a collaborative, team-oriented approach</li> <li data-section-id="1xru70s" data-start="3072" data-end="3125">Excellent written and verbal communication skills</li> <li data-section-id="hklouk" data-start="3126" data-end="3204">Working knowledge of PC hardware, software, and troubleshooting techniques</li> <li data-section-id="142lvsj" data-start="3205" data-end="3269">Ability to diagnose and resolve technical issues effectively</li> <li data-section-id="t9cmu1" data-start="3270" data-end="3339">Willingness to learn, adapt, and grow in a fast-paced environment</li> </ul> <h3 data-section-id="9cv1wj" data-start="3346" data-end="3363">Preferred</h3> <ul data-start="3364" data-end="3660"> <li data-section-id="c5twsf" data-start="3364" data-end="3438">Associate degree in a related field or 2+ years of relevant experience</li> <li data-section-id="83ls58" data-start="3439" data-end="3503">Experience supporting Microsoft Windows and Active Directory</li> <li data-section-id="nrudjm" data-start="3504" data-end="3563">Certifications such as CompTIA A+, Network+, or similar</li> <li data-section-id="1u9d82w" data-start="3564" data-end="3660">Equivalent hands-on technical experience may be considered in place of formal certifications</li> </ul> <h3 data-section-id="9sarjn" data-start="3667" data-end="3698">Additional Requirements</h3> <ul data-start="3699" data-end="3824"> <li data-section-id="t1nwr" data-start="3699" data-end="3774">Valid driver’s license, reliable transportation, and proof of insurance</li> <li data-section-id="c6ovas" data-start="3775" data-end="3824">Ability to travel between locations as needed</li> </ul> <h2 data-section-id="1epdrhb" data-start="3831" data-end="3848"><strong data-start="3834" data-end="3848">Join Us</strong></h2> <p data-start="3849" data-end="4078">If you are a problem-solver who enjoys supporting others, thrives in a hands-on environment, and wants your work to contribute to meaningful outcomes, we encourage you to apply and be part of a team making a difference every day.</p><div class="content-conclusion"><p></p> <h3 data-section-id="13mgcl8" data-start="1127" data-end="1166"><span>Why You’ll Love Working Here</span></h3> <ul data-start="1167" data-end="1573"> <li data-section-id="i1w06o" data-start="1167" data-end="1254"><strong data-start="1169" data-end="1192">Purpose-driven work</strong> that directly impacts access to care across our communities</li> <li data-section-id="1jqt2wb" data-start="1255" data-end="1352"><strong data-start="1257" data-end="1284">Robust benefits package</strong> (medical, dental, vision) designed to support you and your family</li> <li data-section-id="1skfenu" data-start="1353" data-end="1442"><strong data-start="1355" data-end="1371">Generous PTO</strong> because we believe caring for others starts with caring for yourself</li> <li data-section-id="1dmlkoe" data-start="1443" data-end="1518"><strong data-start="1445" data-end="1482">401(k) with employer contribution</strong> to help you plan for what’s ahead</li> <li data-section-id="1sgw1tl" data-start="1519" data-end="1573"><strong data-start="1521" data-end="1553">Life and disability coverage</strong> for peace of mind</li> </ul> <p data-start="1575" data-end="1700">Here, you are not just filling a role—you are helping shape healthier communities and advancing equitable care every day!</p> <p></p></div>