Digital Account Manager

We are looking for an Account Manager who will work closely with our Sales, Customer Care and Technical Teams, will use their communication skills to identify and address clients’ needs while representing our company in a positive way. Ultimately, they will contribute to building profitable, long-term relationships with our clients to reach our business objectives.

We know that you will be a good fit for our team, if...

• Exceptional attention to detail and high accuracy are critical to you
• You have strong communication and interpersonal skills
• You are good in building relationships with professionals at all organizational levels
• You like to challenge, guide and influence decisions
• You can efficiently multi-task and prioritize assignments
• You enjoy operating in a changing environment and cope with complexity
• You are results oriented and self-motivated
• You show accountability – See it, Own it, Solve it

What we expect from you...

• Contact clients to understand and capture their requirements
• Build and maintain strong, long lasting client relationships, through regular communication
• Provide after-sales support to retain clients
• Be up to date with market, customer and consumer trends and monitor competition
• Promote new products/services to existing clients
• Collaborate with sales and marketing teams to identify growth opportunities
• Coordinate with Customer Care team to resolve any issues and problems faced by customers and deal with complaints to maintain trust
• Communicate to executive team overall health of assigned accounts and projects

Main Responsibilities

• Contact clients to understand and capture their requirements
• Collaborate with internal teams to support pre-sales activities, including defining suggested solution and designing financial offer
• Build and maintain strong, long lasting client relationships, through regular communication
• Provide after-sales support to retain clients
• Be up to date with market, customer and consumer trends and monitor competition
• Promote company's new digital products/services to existing clients
• Collaborate with sales, trade marketing and marketing teams to identify growth opportunities within own territory
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust.

Requirements

We would like to talk to you, if you have...

• Top tier MS Office skills, with focus on Excel and PowerPoint
• First-rate presentation skills
• Power User understanding of various digital project types, including websites and mobile applications
• Problem solving attitude, creativity and prioritisation skills
• Exceptional attention to detail and high accuracy
• Excellent verbal and written skills in English and Greek
• A university degree in Business, Management, Communication, Finance or relevant field

We would greatly appreciate if you also have the following skills:

• Previous experience in a similar role in a software development company
• Strong communication and interpersonal skills with aptitude in building relationships with professionals at all organizational levels
• Ability to challenge, guide and influence decisions, multi-task and prioritize assignments

Benefits

Competitive salary based on candidate skills

Hybrid work model (physical & remote presence)

Perks and bonuses based on performance