Digital Community Manager - Freelance, Remote

The Impact you’ll make

• Build, moderate, and nurture community spaces (primarily Discord)
• Respond to user questions and discussions promptly and professionally
• Foster an inclusive environment and maintain relationships with active contributors

• Draft and publish announcements, updates, and community posts for large groups
• Translate product changes into clear, user-friendly communication
• Highlight user projects, wins, and feedback to strengthen community identity

• Acknowledge and triage technical questions; escalate clearly to internal teams
• Track recurring issues and organize feedback into actionable insights
• Maintain logs of inquiries, resolutions, and follow-ups

• Support and help organize meetups, hackathons, office hours, and live sessions
• Collaborate with external groups (developers, universities, communities) to expand reach
• Assist with event promotion, logistics, and post-event engagement

• Build simple, repeatable systems to manage community interactions at scale
• Identify activity patterns and recommend improvements to tooling and workflows
• Work cross-functionally to improve user experience and community health metrics

Skills, Knowledge and Expertise

• 2–3 years of community management experience (online or offline: Discord/FB groups/forums, co-working spaces, student communities, etc.)
• Strong written communication skills for large group engagement
• Experience managing or participating in online communities (preferably Discord), including moderation and basic tooling
• Proven ability to handle high-volume communication, prioritize effectively, and stay organized
• Willingness to work weekends and align to 9am–5pm EST hours; ability to acknowledge and triage technical questions

• Technical: Discord administration/moderation basics; Google Workspace; social/community platforms (forums, X); comfort with internal tracking tools for feedback and comms; event coordination
• Soft skills: Empathetic, approachable, and friendly communicator; crisp writing and summarization; strong ownership and follow-through; de-escalation and conflict handling; process-minded with excellent organization and prioritization; comfortable in fast-paced, evolving environments
• Nice-to-haves: Customer support experience; familiarity with developer/technical communities; basic understanding of AI tools/datasets/building with AI

• Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.
• Internet speed of at least 40MBPS
• Headset with an extended mic that has noise cancellation and a webcam
• Back-up computer and internet connection
• Quiet, dedicated workspace at home

• You love building welcoming communities and making people feel heard and supported
• You excel at managing many conversations at once and staying organized without dropping threads
• You’re proactive, responsive, and comfortable acting as the connective tissue between users and internal teams
• You thrive in a fast-changing environment and enjoy improving processes as you go
• You’re open to weekend coverage and excited to support a global community

• Remote position
• Must have a reliable internet connection and a quiet workspace
• Required to provide own computer with Intel Core i5 or something similar or higher operating system

• 40 hours per week
• 9am-5pm EST, 5 days a week, but works on the weekends

• $7 per hour
• No benefits package included

Benefits