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About the role
<div class="content-intro"><p>Kensington delivers the world’s most personal travel experiences. We bring to life each client’s desire to travel in a way that’s tailored specifically for them, in the company of local private guides who ensure that they enjoy the authentic best of their destination. The result is a unique journey rich in memories that last a lifetime!</p>
<p>We achieve this because of our extraordinary people, passionate experts with deep knowledge of their destinations. They are what enables us to deliver remarkable experiences in over 120 countries worldwide, and across each of our businesses – Private Touring, Cruises, Villas, Yachts, Expeditions, Ultraluxe Land, Private Jets, and Air. </p>
<p>To learn more about Kensington, visit <a id="menurrs8" class="fui-Link ___1q1shib f2hkw1w f3rmtva f1ewtqcl fyind8e f1k6fduh f1w7gpdv fk6fouc fjoy568 figsok6 f1s184ao f1mk8lai fnbmjn9 f1o700av f13mvf36 f1cmlufx f9n3di6 f1ids18y f1tx3yz7 f1deo86v f1eh06m1 f1iescvh fhgqx19 f1olyrje f1p93eir f1nev41a f1h8hb77 f1lqvz6u f10aw75t fsle3fq f17ae5zn" href="http://kensingtontours.com/" target="_blank">kensingtontours.com</a>. </p></div><p><strong><span data-contrast="auto">About the Role</span></strong><span data-ccp-props="{}"> </span></p>
<p><span data-contrast="auto">Kensington Tours is looking for a highly organized, execution-driven</span><strong><span data-contrast="auto"> Digital Operations Manager</span></strong><span data-contrast="auto"> to help power and scale our global digital ecosystem.</span><span data-ccp-props="{}"> </span></p>
<p><span data-contrast="auto">This role sits at the center of Marketing, Technology, Content, and Digital Production ensuring our websites and campaigns launch flawlessly, stay optimized, and deliver a premium brand experience at every touchpoint.</span><span data-ccp-props="{}"> </span></p>
<p><span data-contrast="auto">You’ll own the operational engine behind kensingtontours.com, managing publishing workflows, digital governance, QA, and cross-functional coordination across internal teams and external partners. You’ll also play a key role in evolving the digital experience itself by maintaining scalable CMS templates while partnering on new component ideas, page enhancements, and UX improvements through Figma and collaborative design thinking.</span><span data-ccp-props="{}"> </span></p>
<p><span data-contrast="auto">This is an ideal opportunity for someone who thrives in fast-paced environments, enjoys process-driven and repeatable work, has a sharp eye for detail, and can also think creatively about how digital experiences can continuously improve.</span><span data-ccp-props="{}"> </span></p>
<p><strong><span data-contrast="auto">What You'll Do</span></strong><span data-ccp-props="{}"> </span></p>
<ul>
<li><span data-contrast="auto">Own content publishing and digital production across kensingtontours.com. </span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Manage and maintain scalable CMS templates, reusable page structures, and publishing workflows across the website ecosystem. </span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Create and update Figma files and wireframes that bring templates, modules, and digital experiences to life. </span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Partner with Marketing, Product, and Technology teams to recommend and evolve new website features, components, and UX improvements. </span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Lead end-to-end QA and release coordination, ensuring accuracy, functionality, responsiveness, and brand consistency before every launch. </span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Manage CMS governance including taxonomy, templates, workflows, page structures, and publishing standards. </span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Serve as the operational bridge between Marketing, Technology, Product, and external agency partners. </span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Drive website governance through ongoing audits, link management, redirects, compliance checks, and content health monitoring. </span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Build and improve scalable operational processes that reduce friction, eliminate bottlenecks, and improve speed-to-market. </span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Coordinate stakeholders, timelines, approvals, and release readiness to keep digital initiatives moving efficiently. </span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Support a culture of operational excellence, accountability, and continuous improvement across the digital experience. </span><span data-ccp-props="{}"> </span></li>
</ul>
<p><strong><span data-contrast="auto">What You Bring</span></strong><span data-ccp-props="{}"> </span></p>
<ul>
<li><span data-contrast="auto">5-8 years of experience in digital operations, web production, content operations, UX production, or digital project management within a complex digital environment. </span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Hands-on experience working within CMS platforms (enterprise or headless CMS experience is a strong asset). </span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Experience working in Figma to create, maintain, or evolve digital templates, wireframes, page layouts, or UX concepts. </span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Strong process orientation with the ability to manage repetitive operational tasks with consistency, accuracy, and attention to detail. </span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Strong project management and organizational skills with the ability to manage multiple priorities and stakeholders simultaneously. </span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Experience leading or coordinating UAT, managing defect tracking, facilitating IT sign-offs, and supporting successful go-live releases. </span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Familiarity with QA methodologies, web governance practices, accessibility standards, and digital brand guidelines. </span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Ability to identify opportunities for operational improvement and proactively recommend solutions. </span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Strong communication skills and confidence working cross-functionally with Marketing, Technology, Product, and external partners. </span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Experience within travel, luxury, e-commerce, or high-consideration purchase industries is considered an asset. </span><span data-ccp-props="{}"> </span></li>
</ul>
<p><em>The actual compensation may vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training.</em></p>
<p><em>We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation due to a disability at any stage of our hiring process, please advise us when completing your application.</em></p><div class="content-conclusion"><p><span data-teams="true">The Range Group may use artificial intelligence throughout the recruitment process to screen, assess or select applicants for this position. These tools assist our hiring team but do not replace human judgment. Final hiring decisions are ultimately made by the hiring team.</span><strong><em><br><br>We thank all candidates for their interest, however, only those selected for an interview will be contacted.</em></strong></p></div>
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