Senior Director, Agency Operations

• Run the day-to-day operations of the in-house marketing agency
• Lead, coach, and manage a multi-disciplinary team across paid media, SEO, email, content, and analytics
• Create clear, repeatable ways the work gets done so the agency can support more clients without burning out the team
• Ensure work is delivered on time, at a high quality level, and in a way clients can rely on
• Improve consistency, accountability, and predictability across agency delivery
• Build and maintain the operating systems that support intake, prioritization, capacity planning, and quality control
• Elevate the agency’s professionalism and execution standards to meet enterprise client expectations

Requirements:

• 10 to 15 plus years of experience in a digital agency or services organization
• Experience leading and scaling client service or delivery teams of roughly 15 to 50 people
• Proven background operating high-volume client service teams with repeatable delivery models
• Strong people leadership skills, including hiring, coaching, and performance management
• Comfort working with enterprise or national clients who expect a high level of professionalism
• A practical, execution-focused mindset with the ability to build systems from scratch

• You are primarily a channel specialist or hands-on marketer
• You are looking for a marketing strategy or growth ownership role
• You have not led teams or owned delivery at scale
• You prefer highly bespoke client work over building repeatable systems

• Using AI tools responsibly to accelerate research, analysis, documentation, and problem-solving
• Exercising strong judgment around data privacy, accuracy, and ethical use
• Continuously learning and adapting as AI capabilities evolve

Compensation