Associate Director Application Support Engineering

DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork.  When you join our team, you’ll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It’s the chance to make a difference at a company that’s truly one of a kind.

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To maintain strong alignment between IT and the business, we are bringing together all Solutions-focused teams under a unified technology organization, IT Solutions.  The newly-formed IT Solutions department combines Application Development and Enterprise Application Support functions, allowing us to leverage synergies to support the Solutions business lines.

Pay and Benefits:

The Impact you will have in this role: 
 

The Enterprise Application Support (EAS) team is responsible for providing technical application support for ITP and ECS lines of business. Within EAS, the Associate Director Application Support Engineering / SRE Lead (Site Reliability Engineer Lead) is a senior technical role responsible for driving the overall reliability, scalability, and performance of critical systems by implementing standard methodologies, participating in incident response, automating processes, and collaborating with development teams to ensure system stability and uptime across the organization, often acting as a technical partner in promoting a strong SRE culture within the company; key responsibilities include designing monitoring systems, capacity planning, and actively identifying and mitigating potential issues before they impact users. The SRE team works closely with development teams, infrastructure and network partners, security partners, Scrum Masters, and internal / external clients to improve observability, operational supportability, resiliency, and mean time to restore service through driving improvements to support capabilities.

Your Primary Responsibilities: 

Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.