Senior Director, Informatics

Overview:
The Senior Director, Informatics leads a team of clinical informatics professionals within the Enterprise Data Strategy organization, serving as both a people leader and subject matter authority in clinical data quality and normalization. This role is responsible for guiding the team's day-to-day work while personally contributing deep expertise in clinical coding, ontology mapping, and data quality analysis to support Inovalon's data normalization strategy and ensure enterprise data products meet rigorous clinical and technical standards. Working in close partnership with Product, Clinical, and Engineering teams, this leader bridges the gap between raw healthcare data and actionable clinical intelligence while developing a team equipped to do the same. 

Duties and Responsibilities:

• Team Leadership & Development: Lead, mentor, and develop a team of informatics professionals; establish clear objectives, foster a high-performance culture, and support individual growth and career development within the team. 

• Subject Matter Leadership: Serve as the team's authority on clinical ontologies and data  

• normalization, providing technical direction and guidance to ensure consistency and quality across all informatics workstreams. 

• Clinical Ontology Maintenance: Support and maintain internal reference data processes aligned with industry-standard clinical ontologies, including ICD-10, SNOMED CT, LOINC, and RxNorm, ensuring accuracy and currency of code mappings. 

• Data Quality Analysis: Execute data quality monitoring routines to identify, document, and remediate gaps or inconsistencies in healthcare data assets; escalate systemic issues as appropriate. 

• Clinical Normalization: Apply and refine clinical normalization techniques to map unstructured and semi-structured clinical information to standardized codified data elements. 

• Data Asset Assessment: Support the evaluation of new data assets for depth, specificity, and quality; support Expert Determination workflow; prepare structured assessments and summaries for leadership review. 

• Cross-Functional Collaboration: Collaborate closely with Data Engineering, Product, and Clinical teams to ensure that data specifications are accurately implemented and downstream data products reflect high-fidelity source data. 

• KPI Reporting & Tracking: Contribute to the development and tracking of Data Quality (DQ) KPIs and benchmarks; generate periodic reporting to inform stakeholder decision-making. 

• Pipeline Modernization Support: Participate in pipeline modernization initiatives, assisting with the migration of legacy reference tables to modern, scalable terminology service frameworks. 

• Maintain compliance with Inovalon's policies, procedures and mission statement. 

• Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon's Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position. 

• Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of the Company. 

• Uphold responsibilities relative to the separation of duties for applicable processes and procedures within your job function. 

Education:

• Bachelor’s Degree in Arts/Sciences (B.A./B.S.) in Health Informatics, Medical Informatics, Computer Science, Health Information Management, or a related field required

• Master’s Degree in Arts/Sciences (M.A./M.S.) in Medical Informatics, Health Informatics, or a related discipline preferred

• Relevant professional certifications (e.g., RHIA, CCS, CHDA, or equivalent) a plus.

Experience:

• 10+ Years of experience in healthcare data, clinical informatics, or a related field, with direct hands-on experience in clinical ontologies and terminology management (with Bachelor's degree) required or 

• 7+ Years of experience in healthcare data, clinical informatics, or a related field, with direct hands-on experience in clinical ontologies and terminology management (with Master's degree) required 

• Proven experience leading and developing a team of technical or clinical informatics professionals, including setting priorities, managing performance, and fostering a collaborative team environment required 

• Experience serving as a subject matter expert and go-to resource for clinical data standards within a cross-functional organization required 

Skills and Abilities:

• Leadership: Demonstrated ability to lead, coach, and develop a team while remaining a hands-on contributor to complex clinical data work. 

• Technical Expertise: Proficiency with clinical code sets including ICD-10-CM, CPT, HCPCS, SNOMED CT, LOINC, and RxNorm. Familiarity with EHR and claims data, as well as real-world data (RWD) environments. 

• SQL Skills: Proficiency in SQL for querying, analyzing, and validating large-scale healthcare datasets. 

• Data Normalization: Demonstrated experience with clinical data normalization, including mapping unstructured data to standardized terminologies. 

• Communication: Strong ability to communicate clinical data concepts clearly to both technical and non-technical stakeholders; ability to clearly document findings, prepare summaries, and communicate data quality insights. 

• Organizational Skills: Ability to manage multiple workstreams and prioritize deliverables in a fast-paced, agile environment. 

Working Conditions and Physical Demands:

• This is a primarily sedentary role. The employee is regularly required to sit, talk, and hear for extended periods of time, and also required to repetitively use manual labor to operate a computer keyboard and other office equipment.

• The employee may occasionally need to stand, walk, or lift and/or move up to 10 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position is not eligible for immigration sponsorship (e.g. H-1B, TN, or E-3). Applicants must be authorized to work in the United States as a condition of employment. (This is only applicable for US-based positions)

If you don’t meet every qualification listed but are excited about our mission and the work described, we encourage you to apply. Inovalon is most interested in finding the best candidate for the job, and you may be just the right person for this or other roles.

By embracing inclusion, we enhance our work environment and drive business success. Inovalon strives to provide equal opportunities to the communities where we operate and to our clients and everyone whom we serve. We endeavor to create a culture of inclusion in which our associates feel empowered to bring their full, authentic selves to work and pursue their professional goals in an equitable setting. We understand that by fostering this type of culture, and welcoming different perspectives, we generate innovation and growth.

Inovalon is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirement.

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