Director, Logistics/Warehouse Processing/Distribution Operations

• Lead and coordinate two Logistics Teams: Receiving & Processing and Sorting & Distribution.  
• Develop clear, measurable goals for each team that align with departmental objectives of the member libraries’ overarching strategy.
• Create contingency, short-term and long-range plans spanning one to three years to ensure operational resilience.

• Establish clear team and individual goals that align with the broader strategic objectives of the library, ensuring all efforts contribute meaningfully to organizational success
• Inspire and motivate cross-functional teams by fostering a culture of high morale, collaboration, accountability, and innovation. Employ dynamic leadership and team-building strategies to drive engagement and performance.
• Collaborate closely with managers and supervisors, assessing individual and team strengths while identifying areas for growth and professional development

• Stay current with emerging industry trends, technologies, and best practices, and apply them appropriately to enhance efficiency and productivity.
• Understand and prioritize the public service impact BookOps Logistics operations offer to member libraries.

• Utilize data-driven analysis to evaluate current performance metrics and guide the development of service benchmarks.
• Identify and implement financial efficiencies to optimize resource allocation and reduce operational costs.
• Collaborate with the Bookops leadership team  to achieve interdepartmental alignment and provide seamless service to member libraries.
• Develop and implement best practice solutions to ensure service levels, efficiencies, and cost-effectiveness for BookOps member libraries.

• Develop  an understanding of logistics  workflows.
• Become familiar  with the Library’s strategic priorities.
• Develop a plan for integrating and aligning departmental efforts with annual goals.

• Establish key working relationships with direct reports and broader teams across both library systems to gather initial operational feedback.
• Develop an understanding of the team's performance metrics and reporting procedures, and prepare the quarterly report for the BookOps Collaborative Board meeting.

• Begin reviewing current workflows with the goal of developing a comprehensive operational plan  with a focus on enhancing efficiency and service quality.
• Understand vendor relationships and establish target metric goals. 
• Update  Business Continuity Plan and lead cybersecurity table top exercises.
• Support and advance high-level strategic priorities that contribute to the member libraries’ missions and long-term goals.

• Design and execute logistics related strategies that align with NYPL and BPL’s overarching goals, driving improvements in efficiency, scalability, and service quality.
• Support the planning, decision-making, and implementation of BPL and/or NYPL library policy around logistics-related issues, such as large-scale collection movement.
• Formulate and manage a recommended budget for BookOps materials & shipping supplies, fleet maintenance, and sorter maintenance, anticipating and aligning with the changing needs of BookOps member libraries.
• In conjunction with the Senior Director of BookOps, develop, recommend, review, and negotiate bids, licenses, and vendor/consultant contracts for the purchase of goods or services supporting BookOps Logistics operations. Monitor vendor and consultant contract compliance and performance.
• Collaborate cross-functionally with senior leadership on special projects and initiatives. 
• Select, appoint, lead, evaluate, and direct the BookOps Receiving & Processing Senior Manager and Senior Manager of Sorting & Distribution.
• Forecast future needs and growth opportunities for service level enhancement and operational efficiencies.
• Establish and manage emergency plans and procedures that support the 24-hour nature of some activities, e.g., during weather emergencies, library closings.
• Represent BookOps, and by extension, each member library, in professional and public forums.
• Maintain regular statistics and other performance information for use by BookOps members, both collectively and individually, in evaluating BookOps deliverables, strategic planning, and annual reports.
• Perform related duties as required.

Required Education, Experience & Skills

• Bachelor’s degree or demonstrated experience           

• 7-10 years of management/supervisory experience; 10+ years of relevant experience. 

• Demonstrated experience managing a significant strategic or highly skilled operation, sub-department, or several sub-departments.
• Thorough knowledge of  practices, trends, activities, tools, and vendors associated with the library materials management and logistical operations. 
• Thorough knowledge of theories, practices, trends, activities, tools, and vendors associated with the selection, acquisitions, cataloging, processing, collection arrangement, promotion, and weeding of public library materials.  
• Wide knowledge of publishing industry trends and library vendors. Knowledge of the principles of Intellectual Freedom in library Selection. 

• Experience managing at the senior level.
• Ability to manage a staff of 75 or more in a union environment. 

Preferred Qualifications

• Successfully demonstrated ability to work effectively, manage change, and provide vision in a team environment.
• Excellent analytic and project management skills including successfully demonstrated ability to evaluate and design workflow.  
• Strong organizational skills and the ability to lead and manage multiple tasks simultaneously in a demanding environment.
• Demonstrated budget analysis & planning skills, especially within a large, complex organization.
• Demonstrated experience in negotiating, contract development, and vendor relations.
• Excellent interpersonal, oral and written communication skills, including those necessary to participate in interviews and presentations.
• Demonstrated ability to lead and develop a diverse group of staff and individuals. 
• Demonstrated long-range planning, workflow improvement, and project implementation skills.
• Demonstrated flexibility, reliability, punctuality and attention to detail.

More...

• Be Helpful to patrons and colleagues
• Be Resourceful in solving problems 
• Be Curious in all aspects of your work
• Be Welcoming and Inclusive

• Warehouse environment
• May require travel throughout NYC

• Some light lifting/moving may be required
• May require travel throughout NYC

• No

•  Non-Union

• Exempt

• Onsite; Monday - Friday 9-5
• Nights and Weekends will likely be required - as needed