Director of Behavioral Health Crisis Center

Key Responsibilities

• Provide leadership and oversight for the daily operations, clinical services, and performance of an assigned Behavioral Health Crisis Center.
• Ensure timely, high-quality, and effective crisis response services that support positive outcomes for individuals and families.
• Develop and maintain strong partnerships with community organizations, healthcare providers, and key stakeholders.
• Monitor program quality, service utilization, outcomes, and regulatory compliance to support continuous improvement.
• Lead staffing, scheduling, employee development, and team performance initiatives.
• Collaborate with regional crisis center leaders and organizational partners to address service needs, improve care coordination, and share best practices.
• Support program growth, community outreach efforts, and strategic initiatives that enhance access to behavioral healthcare services.
• Utilize data and performance metrics to evaluate program effectiveness and identify opportunities for improvement.
• Participate in organizational, community, and state-level meetings related to crisis services and behavioral healthcare.

Requirements, Skills, Knowledge and Expertise

• Master’s degree in nursing or a human service field required
• At least four (4) years experience in a human service or nursing field required
• Experience in human service/nursing management required
• A valid, unrestricted driver’s license and agency established minimum automobile coverage required

• A current, active clinical license in the state of Missouri (PLPC, LMSW, PLMFT, LPC, LCSW, or LMFT as applicable) or a current, active Missouri Registered Nurse (RN) license preferred
• Must obtain and maintain current CPR certification within 60 days of hire
• Must obtain and maintain certification in an approved crisis intervention methodology (CPI, MANDT, or CALM) within 60 days of hire

• Are passionate about improving access to behavioral healthcare and crisis services.
• Thrive in a leadership role where you can support, mentor, and develop high-performing teams.
• Build strong relationships and enjoy collaborating with community partners and multidisciplinary professionals.
• Are skilled at balancing strategic priorities with day-to-day operational oversight.
• Use data, feedback, and innovation to drive continuous improvement and service excellence.
• Remain calm, adaptable, and solutions-focused in dynamic environments.
• Are committed to delivering compassionate, person-centered care that aligns with a mission of inspiring hope and promoting wellness.