Director of Business Systems (Technology)

<p><strong>SUMMARY</strong></p> <p>We are looking for a strategic, highly technical Director of Business Systems to serve as the "Air Traffic Controller" for our end-to-end commerce architecture. In this role, you will act as a peer to our Director of IT, taking ownership of the connective tissue between our core systems (Shopify, NetSuite, RF-Smart, WFX PLM). We are a high-growth omnichannel retail brand that values lean, agile operations over bloated internal development. Your mandate is to leverage best-in-class SaaS platforms, build robust iPaaS middleware, and ensure our interconnected systems scale flawlessly without unnecessary headcount.</p> <p><strong>RESPONSIBILITIES&nbsp;</strong></p> <p><strong>Strategic Architecture and Middleware</strong></p> <ul> <li>Own the overarching strategy for how data flows across our retail, finance, and supply chain ecosystems. Evaluate, select, and manage best-in-class micro-SaaS and middleware solutions (Celigo, Workato) rather than relying on custom-built legacy code.</li> <li>Systems Optimization: Lead the strategic unwinding of legacy dependencies and modernize our Order Management System (OMS) capabilities.</li> <li>Omnichannel Growth: Ensure the technology stack scales seamlessly with aggressive retail store expansion, supporting complex inventory logic, omnichannel fulfillment (including BOPIS), and post-purchase workflows (Returns and Warranty).</li> </ul> <p><strong>Cross-Functional Leadership</strong></p> <ul> <li>Finance Partnership: Act as the primary strategic partner to the Finance department. Ensure the ERP (NetSuite) is architected to deliver flawless automated GL mapping, revenue recognition, and month-end reconciliation.</li> <li>Operations Partnership: Partner with Supply Chain and Retail Operations to optimize the WMS (RF-Smart) and Product Lifecycle Management (WFX) systems.</li> </ul> <p><strong>Team Leadership and Vendor Management</strong></p> <ul> <li>Lean Department Building: Manage and mentor a highly targeted team of elite individual contributors, starting with a dedicated NetSuite Administrator / Integrations Engineer.</li> <li>Vendor Accountability: Own the relationships, contract negotiations, and SLAs with our third-party software partners and system integrators, ensuring maximum ROI and rapid execution.</li> </ul> <p><strong>Qualifications</strong></p> <ul> <li>Experience: 5+ years of progressive experience in Retail Technology, E-commerce Operations, or Business Systems Architecture. 3+ years in a leadership capacity.</li> <li>Tech Stack Mastery: Deep architectural understanding of our core stack: NetSuite, Shopify Plus, and modern iPaaS middleware (Celigo, Boomi, or Workato).</li> <li>Operational Philosophy: A strong "buy and integrate" mindset. You prefer leveraging APIs and specialized SaaS tools over building massive, costly internal engineering teams.</li> <li>Financial Acumen: Strong understanding of retail accounting, inventory valuation, and how commerce data impacts the general ledger.</li> <li>Execution Focus: Proven ability to move quickly, prioritize 90% solutions that maintain business velocity, and manage technical debt effectively in a fast-paced environment.</li> </ul> <p><strong>REQUIREMENTS:</strong></p> <ul> <li>5+ years of progressive experience in Retail Technology, E-commerce Operations, or Business Systems Architecture. 3+ years in a leadership capacity.</li> <li>Tech Stack Mastery: Deep architectural understanding of our core stack: NetSuite, Shopify Plus, and modern iPaaS middleware (Celigo, Boomi, or Workato).</li> <li>Operational Philosophy: A strong "buy and integrate" mindset. You prefer leveraging APIs and specialized SaaS tools over building massive, costly internal engineering teams.</li> <li>Financial Acumen: Strong understanding of retail accounting, inventory valuation, and how commerce data impacts the general ledger.</li> <li>Execution Focus: Proven ability to move quickly, prioritize 90% solutions that maintain business velocity, and manage technical debt effectively in a fast-paced environment.</li> <li>Must be over the age of 18&nbsp;</li> <li>Ability to be flexible to the needs of the business</li> <li>Ability to work full time hours and adapt to business needs</li> </ul> <p><strong>Preferred Experience</strong></p> <ul> <li>Experience in apparel, jewelry/accessories, or high-growth omnichannel retail.</li> <li>Previous experience migrating or heavily optimizing an OMS / distributed order management framework</li> </ul> <p><strong>COMPETENCIES:</strong></p> <ul> <li>Adaptable and can manage change&nbsp;</li> <li>Organized; strong time management&nbsp;</li> <li>Motivated and Results Driven</li> <li>Coachable and open to receive feedback&nbsp;</li> <li>Passionate about our brand!</li> </ul>