Director of Commercial Lines

Job Overview:

The Director of Commercial Lines is a key leadership role responsible for the overall management, development, and performance of the Commercial Lines department. This individual ensures efficient operations, high-quality client service, and consistent achievement of business objectives.
This is an in-office position and can be based out of any of our Alliance Insurance locations: Winston Salem, Clemmons, Mount Airy, Walnut Cove, or Pilot Mountain.  Requires strong leadership, deep insurance knowledge, and strategic oversight.

Work Environment:

• Monday through Friday - 8:30am to 5:00pm
• Professional office setting
• Fast-paced, team-oriented environment
• Frequent collaboration with executive leadership and departmental staff
• Required - Occasional local travel to local office locations

Benefits:

• Annual Base Salary + Bonus Opportunities
• Group Health Insurance: 100% company-paid for employee
  • (eligibility begins the 1st of the month after 90 days)
• 401(k) plan with 3% safe harbor match
  • (eligibility begins the 1st of the month after 12 months)
• Dental and Vision Insurance
• Paid Time Off (PTO)
• Company-paid holidays:
  • New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day after Thanksgiving, Christmas Eve, Christmas Day, and one floating holiday
• Group Long-Term Disability Insurance: 100% company-paid for employee
  •  (eligibility begins the 1st of the month after 12 months)
• Weekly pay
• Workers' Compensation
• Career growth opportunities
• Work-life balance
• Ongoing training seminars
• Team meetings and hands-on training
• Bereavement leave
• Jury duty leave

Requirements:

Education:

• Relevant certifications (e.g., CIC, CPCU, ARM)
• Bachelor's Degree in Business, Insurance, Risk Management, or related field preferred
  
  

Experience:

• Minimum 7 years of experience in Commercial Lines insurance
• At least 3 years in a leadership or management capacity
• Proven track record of business development and client retention
  

Knowledge, Skills, and Abilities:

• In-depth knowledge of commercial property & casualty insurance products and underwriting
• Problem Solving Skills
• Strong understanding of industry laws, regulations, and compliance standards
• Excellent leadership, communication, and interpersonal skills
• Knowledge and a working relationship with top carriers in the independent insurance agency channel
• Detail-oriented with strong organizational and multitasking abilities
• Commitment to customer service and quality assurance

Primary Duties:

• Lead and manage the Commercial Lines department, ensuring high performance and service excellence
• Develop strategies to drive department growth and profitability
• Monitor and evaluate performance metrics and implement improvements as needed
• Oversee client onboarding, renewals, and servicing to ensure a high level of satisfaction
• Maintain strong carrier relationships and negotiate with underwriters on complex accounts
• Ensure compliance with company policies, industry regulations, and quality control standards
• Conduct regular training and development for team members
• Stay current with market trends and changes in regulations
• Prepare reports, forecasts, and presentations for executive management
• Collaborate cross-functionally with other departments (e.g., Claims, Personal Lines, Benefits)

Supervisory Responsibilities:

• Directly supervises account managers, producers, and support staff within the Commercial Lines team
• Responsible for hiring, training, performance evaluations, and coaching
• Provides leadership and direction to achieve department goals