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Director of Customer Engagement
Firestorm
San DiegoOn-site1w ago
- Employment
- Full-time
- Seniority
- Lead
About the role
Firestorm is looking to hire the Director of Customer Engagement who will lead the customer-facing arm of the Mission Success function. You will build and lead the Mission Success Manager (MSM) team. You will also own the 30/60/90 customer cadence across the account portfolio; and translate field-derived signal into closed-loop customer responses within the published Service Level Agreement (SLA). This is a founder-adjacent leadership role: you will set the customer-experience standard for a def…
Read the full description on the original posting.
Perks & benefits
- 401k
- Unlimited Vacation
- Paid Time Off
- Equity Compensation
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