Director of Customer Success

About Bikky

About the role

On any given week you might:

• Lead and support a team of Customer Success Managers responsible for onboarding, engagement, and retention across Bikky’s customer base
• Collaborate with the founders on customer initiatives, product feedback, and shaping the future of our platform
• Partner directly with strategic restaurant brands during QBRs or key moments in the relationship to ensure they’re getting meaningful value from Bikky
• Define the long-term vision for how Customer Success operates at Bikky as the company continues to scale
• Build scalable playbooks for onboarding, customer education, and lifecycle management

About you

The ideal candidate will have:

• 8+ years of experience in Customer Success, Account Management, or similar customer-facing roles within B2B SaaS, with 3+ years leading a team
• Experience working with data and helping customers translate analytics into business decisions
• Experience managing complex enterprise customer relationships
• Strong cross-functional instincts and experience partnering with Product, Sales, and Engineering teams

Why us

Perks and Benefits

• Generous equity compensation.
• Top tier (for stage) healthcare, including medical, vision, and dental with 100% employer coverage.
• Ability to participate in a 401k.
• Bikky offers a hybrid working environment. For candidates in New York City, we have an office where the team works 3-4 days per week.
• Flexible vacation policy.