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- Full-time
- Seniority
- Lead
About the role
- Lead, coach, and develop the global Operations team building a high-performance culture.
- Serve as the primary strategic partner for Sales, Finance, and Marketing to ensure alignment between business objectives and operational planning.
- Develop and refine long-range demand and supply strategies that support profitable growth.
- Build and embed scalable planning frameworks and process rhythms across the organization.
- Improve forecast accuracy/bias through analytics, retailer insights, and links to integrated marketing planning.
- Lead the forecast review process, ensuring data-driven decision-making with key stakeholders.
- Monitor sales trends and ensure appropriate corrective actions are taken to mitigate risk.
- Build and maintain strong relationships with key vendors, working collaboratively to optimize timelines and shared efficiencies. Oversee management of production timelines and supplier performance.
- Define optimal inventory levels and ensure alignment between supply and demand.
- Support new product introductions by aligning supply timelines and forecasts with launch plans.
- Oversee lifecycle management for seasonal, discontinued, and promotional products.
- Design and maintain standard operating procedures (SOPs).
- Lead continuous improvement initiatives to enhance efficiency, accuracy, and collaboration.
- Develop routine and ad-hoc reporting for senior leadership to support data-driven decisions.
- Ensure compliance with company policies, reporting standards, and operational controls.
- In conjunction with Human Resources, oversee recruitment, onboarding, performance evaluations, and career development for direct reports.
- Maintain training programs and materials to support team capability-building.
- Foster a collaborative, inclusive environment aligned with M+G values.
- Achievement Focus - Demonstrates persistence and overcomes obstacles. Measures self against standard of excellence. Recognizes and acts on opportunities. Sets and achieves challenging goals. Takes calculated risks to accomplish goals.
- Business Acumen - Aligns work with strategic goals. Conducts cost-benefit analyses. Demonstrates knowledge of market and competition. Displays orientation to profitability. Understands business implications of decisions.
- Business Ethics - Inspires the trust of others. Keep commitments. Treats people with respect. Upholds organizational values. Works with integrity and ethically.
- Managing Customer Focus - Develops new approaches to meeting customer needs. Establishes customer service standards. Monitors customer satisfaction. Promotes customer focus. Provides training in customer service delivery.
- Strategic Thinking - Adapts strategy to changing conditions. Analyzes market and competition. Develops strategies to achieve organizational goals. Identifies external threats and opportunities. Understands organization's strengths & weaknesses.
- Visionary Leadership - Acts in accordance with vision. Communicates vision and gains commitment. Creates a clear, compelling vision. Displays passion and optimism. Mobilizes others to fulfill the vision.
- Bachelor’s degree required; advanced degree or relevant certification (APICS, IBF, Supply Chain, Operations, or Analytics) preferred.
- 5+ years of progressive experience in demand/supply planning, operations management including distribution; experience in beauty/CPG strongly preferred.
- Demonstrated success leading teams and scaling processes in a high-growth environment.
- Strong analytical skills, with proficiency in Excel, forecasting tools, ERP systems, and reporting platforms.
- Excellent communication skills with the ability to influence and partner cross-functionally.
- Google Suite, MS Office, MS Business Central or similar ERP systems (NetSuite, etc.).
- The estimated salary range for this position is $140,000-160,000.
- The New York corporate office is hybrid (3 days in-office, 2 days work from home).
- Dog-friendly office environment.
- Full-time employees are eligible for medical, dental, and vision insurance, employer paid life insurance, 401k plan, pre-tax commuter benefits, quarterly gratis, employee discount, long-term and short-term disability leave, and much more.
- Time off includes paid company holidays, paid vacation/personal/sick/birthday hours, Summer Fridays, and volunteer time.
Perks & benefits
- 401k
- Vision Insurance
- Paid Time Off
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