Director of Finance & Billing Operations

<p>We are seeking our first Director of Finance &amp; Billing Operations to join Rockbot, bringing a passion for operational excellence, systems design, and scalable revenue infrastructure.</p> <p>As Rockbot continues transforming how revenue flows through the business with Salesforce, MuleSoft, and Ironclad, this role will play a critical role in connecting the dots behind the scenes. You’ll help translate contracts, orders, and customer activity into accurate billing, collections, and revenue reporting.</p> <p>This role is ideal for someone who is a natural builder, enjoys solving complex operational challenges, and takes pride in creating scalable systems that make life easier for both customers and internal teams. You’ll inherit a billing environment supporting more than 12,000 customers across SaaS subscriptions, usage-based services, enterprise contracts, hardware, professional services, and advertising products. You’ll have the opportunity to bring structure, automation, and operational excellence to a function undergoing meaningful transformation.</p> <h3><strong>You Will:</strong></h3> <h4>Lead Billing &amp; Accounts Receivable Operations</h4> <ul> <li>Own end-to-end billing, invoicing, collections, and payment reconciliation across all customer segments and revenue streams.</li> <li>Manage billing operations for SaaS subscriptions, usage-based services, enterprise contracts, hardware, professional services, and advertising products.</li> <li>Establish scalable billing policies, controls, workflows, and documentation.</li> <li>Drive collections performance, cash flow optimization, and DSO improvement.</li> <li>Partner with Accounting on month-end close, reconciliations, revenue reporting, and audit support.</li> <li>Manage Avalara sales tax compliance and exemption processing.</li> <li>Own billing support operations, identify recurring issues, and drive long-term process improvements.</li> </ul> <h4><strong>Design and Improve Quote-to-Cash Processes</strong></h4> <ul> <li>Partner closely with Sales, RevOps, Finance, GTM Systems, and Engineering to refine billing processes as upstream systems mature.</li> <li>Define billing triggers, operational handoffs, and data requirements that support accurate invoicing and reporting.</li> <li>Identify and resolve data quality issues that create downstream billing and collections challenges.</li> <li>Improve workflows supporting complex customer structures, including enterprise, government, education, multi-location, and franchise-style accounts.</li> <li>Continuously evaluate opportunities to improve automation, scalability, and operational efficiency.</li> </ul> <h4><strong>Own and Optimize NetSuite</strong></h4> <p>NetSuite is Rockbot’s system of record for billing, accounts receivable, and revenue reporting. You will serve as the primary business owner and subject matter expert.</p> <ul> <li>Configure and maintain billing workflows, invoice templates, payment terms, revenue schedules, saved searches, dashboards, and automation.</li> <li>Design solutions for complex billing scenarios, including:</li> <ul> <li>SaaS subscriptions</li> <li>Consumption and usage-based billing</li> <li>Hardware and inventory-related billing</li> <li>Professional services</li> <li>Enterprise PO-based contracts</li> <li>Multi-element arrangements</li> <li>Prepaid, ratable, and event-based revenue models</li> </ul> <li>Define system requirements, document solutions, and partner with technical teams on implementation.</li> <li>Support integrations between Salesforce, Mulesoft, and NetSuite to ensure accurate and scalable billing operations.</li> <li>Evaluate system enhancements and process improvements based on business impact and operational efficiency.</li> </ul> <h4><strong>Deliver Reporting &amp; Business Insights</strong></h4> <ul> <li>Own billing and revenue reporting, including ARR, MRR, deferred revenue, collections performance, and operational KPIs.</li> <li>Manage license and royalty reporting requirements for content providers and strategic partners.</li> <li>Build dashboards and reporting that provide visibility into billing accuracy, collections performance, DSO, and operational health.</li> <li>Deliver actionable insights that improve decision-making and support company growth.</li> </ul> <h3><strong>You Have:</strong></h3> <ul> <li>8+ years of experience in Billing Operations, Finance Operations, Revenue Operations, or Order-to-Cash functions within a B2B SaaS or technology environment.</li> <li>5+ years managing a billing, finance operations, revenue operations, or order-to-cash function.</li> <li>Deep hands-on NetSuite expertise (4+ years). This role requires someone who has personally configured billing workflows, revenue schedules, automation, saved searches, dashboards, and reporting within NetSuite—not someone who has only partnered with administrators or consultants.</li> <li>Demonstrated experience billing across multiple revenue streams, including SaaS subscriptions, consumption-based billing, hardware, professional services, advertising, and enterprise contracts.</li> <li>Experience operating in complex billing environments supporting large customer populations, multi-location account structures, and multiple revenue models simultaneously.</li> <li>Ability to define system requirements, document solutions, and partner with technical teams to implement scalable processes and workflows.</li> <li>Strong working knowledge of Salesforce as the upstream source of contract and order data.</li> <li>Solid understanding of ASC 606, deferred revenue, revenue schedules, and billing-to-GL reconciliation.</li> <li>Strong analytical, operational, and problem-solving skills with a track record of improving processes and systems.</li> <li>Excellent communication skills and the ability to influence stakeholders across Finance, Sales, RevOps, Product, and Engineering.</li> </ul> <h4><strong>Preferred</strong></h4> <ul> <li>Experience with Avalara or similar tax automation platforms.</li> <li>Familiarity with Mulesoft or similar integration technologies.</li> <li>Experience with Tableau or other BI tools&nbsp;</li> <li>Experience with Ironclad or another contract lifecycle management platform.</li> <li>Background in media, advertising, content, music, or licensing-driven businesses.</li> <li>Experience supporting multi-unit, franchise, enterprise, or location-based customer models.</li> </ul> <p><strong>About Rockbot</strong></p> <p>Rockbot is an omnichannel media platform committed to elevating customer and employee experiences while fostering stronger connections in real-world spaces. Rockbot addresses the challenges businesses face in media management with integrated solutions spanning music, TV, digital signage, and advertising. Its mission is to enrich on-premise experiences with media technology, where every interaction is elevated and memorable.</p> <p>From independent local businesses to large national brands — across nearly every industry, including restaurants, bars, retailers, and more — Rockbot provides all the tools and licensed content businesses need. Backed by leading investors including Google and Universal Music Group, Rockbot is the future of out-of-home media. For more information visit www.rockbot.com.</p> <p><strong>Compensation</strong></p> <p>Rockbot takes a market-based approach to pay, and pay may vary depending on your location in the U.S. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.</p> <p>The compensation range for this position is $170,000–$220,000 plus equity and comprehensive benefits. Actual compensation will be determined based on skills, experience, location, and market factors.</p> <p><strong>Our Values</strong></p> <ul> <li><strong>Drive</strong> — We pursue our mission with relentless tenacity. We love the journey and are on offense all the time.</li> <li><strong>Accountability</strong> — We take ownership of our promises and stand behind our work. Trust is built through follow-through.</li> <li><strong>Curiosity</strong> — We're hungry to learn and grow. The "Why" and "How" always matter.</li> <li><strong>Empathy</strong> — We strive to understand others as deeply as possible — their goals, their pains, their context.</li> <li><strong>Ingenuity</strong> — We work hard but think smart. Creativity and practicality together solve the hard problems.</li> <li><strong>Integrity</strong> — We say what we mean and do what we say. Simply, clearly, honestly.</li> </ul> <p><em>Rockbot is an Equal Opportunity Employer. We believe different perspectives help us grow and achieve more. We're dedicated to hiring and developing a talented, diverse team — including individuals with different backgrounds, abilities, identities, and experiences.</em></p>