Director of Guest Experience | Full Time | Ryan Field at Northwestern University

The Director of Guest Experience reports directly to the Senior Vice President. The position will be responsible for enhancing the experiences of our guests, employees, and stakeholders. This dynamic leader will be responsible for developing, executing, and continuously evaluating all Guest Service plans for all stadium events. This individual will create and enforce a vibrant customer-focused culture among all key stakeholders, managers, and employees. The successful candidate will be a hands-on professional who enjoys rolling up their sleeves and working as part of a team. The goal is to ensure we become and remain the industry standard for excellence and ensure that all our guests and...