Director of Investment Operations

• Delivering performance and risk reporting across the portfolio
• Executing investment operations, including subscriptions, capital calls, and cash management
• Managing document and data infrastructure for the portfolio
• Coordinating the annual audit and tax process with NYPL’s internal finance teams
• Identifying, piloting, and operationalizing AI tools across Investment Office workflows
• Serving as the point-person for the Investment Team across departments, including Finance, Technology, and Procurement
• Managing relationships with external vendors and service providers

• Data capture and analytics on existing investments, including through AI-assisted tools and automation
• Asset allocation review process
• Understanding of operational risks within our portfolio

• The office’s existing investment portfolio, systems, and workflows
• The evolving landscape of AI and technology applications in institutional investment management

• Operations, investment infrastructure, and processes
• The office’s approach to data quality, system integration, and reporting efficiency

• Become familiar with our existing performance, risk, and document management systems
• Understand our capital call and subscription processes
• Build relationships with our external vendors and the internal Finance team

• Have familiarity with our existing portfolio and strategy
• Make an initial assessment of the strengths and weaknesses of our current processes and systems
• Participate in operational due diligence on pipeline managers and evaluate the strengths and weaknesses of their operational infrastructure

• Make recommendations for areas of process improvement — potentially via vendor changes, increased reporting, or areas for efficiency — and implement those recommendations
• Take on full ownership of our operational due diligence process
• Have full management and responsibility for all portfolio, risk, and document management systems 

• Prepare monthly and quarterly performance reports for the CIO and Investment Committee, including portfolio attribution, risk metrics, and benchmark comparisons
• Process capital calls, subscriptions, redemptions, and in-kind distributions, coordinating cash movements with the internal finance team
• Prepare and manage subscription documents, side letters, and investment office contracts through execution
• Oversee operational due diligence on prospective managers and ongoing monitoring of existing managers, tracking material changes to fund structure, personnel, or service providers
• Manage the onboarding, implementation, and ongoing maintenance of portfolio management systems in coordination with internal technology and purchasing teams
• Manage other related projects as directed by the Chief Investment Officer

Required Education, Experience & Skills

• Bachelor’s Degree in Finance, Economics, Accounting, or a related field

• 7+ years of work experience in operations in an institutional investment office, endowment, foundation, OCIO, or fund administrator

• Detail-oriented with strong analytical and quantitative capabilities
• Strong project management skills; able to manage multiple complex long and short-term projects in a dynamic, demanding environment
• Solid understanding of investment strategies, asset classes, and financial markets
• High degree of comfort with and interest in systems and applications relevant to investment operations, trading, reporting, and risk management
• Self-motivated and directed, with the ability to work independently in a lean team environment

• Experience with or demonstrated interest in applying AI tools to investment operations workflows — including data aggregation, reporting automation, or portfolio analytics — and an ability to evaluate emerging technologies for practical application in an institutional investment context
• Familiarity with Dynamo, Solovis, and/or FactSet

More...

• Be Helpful to patrons and colleagues
• Be Resourceful in solving problems 
• Be Curious in all aspects of your work
• Be Welcoming and Inclusive

• Office setting

• N/A

• No

•  Non-Union

• Exempt

• Mon-Fri, 10am-6pm
• This is a hybrid role - 3 days on-site; 2 days remote