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Director of Managed Services
Orion Global Solutions
WorldwideRemote1mo ago
- Seniority
- Lead
About the role
<p><strong><span data-contrast="none"><span data-ccp-parastyle="heading 3">Who We Are</span></span></strong><span data-ccp-props="{"134245418":true,"134245529":true,"201341983":0,"335559738":281,"335559739":281,"335559740":259}"> </span></p>
<p><span data-contrast="none"><span class="TextRun SCXW245434076 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW245434076 BCX0">At Orion Global Solutions, </span><span class="NormalTextRun SCXW245434076 BCX0">we’re</span><span class="NormalTextRun SCXW245434076 BCX0"> not your typical tech consultancy. As a Salesforce Summit Partner (the highest tier!) and one of the fastest-growing Salesforce partners in the New York Metro area, we bring innovation, speed, and genuine collaboration to every client interaction. But what truly sets us apart? Our </span><span class="NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW245434076 BCX0">people-first</span><span class="NormalTextRun SCXW245434076 BCX0"> culture. We foster an environment where curiosity is encouraged, growth is inevitable, and every voice is heard. At Orion, </span><span class="NormalTextRun SCXW245434076 BCX0">you’re</span><span class="NormalTextRun SCXW245434076 BCX0"> not just part of a company—</span><span class="NormalTextRun SCXW245434076 BCX0">you’re</span><span class="NormalTextRun SCXW245434076 BCX0"> part of something exciting, impactful, and real.</span></span><span class="EOP SCXW245434076 BCX0" data-ccp-props="{}"> </span></span></p>
<p> </p>
<p><strong><span data-contrast="none"><span data-ccp-parastyle="heading 3">The Role</span></span></strong><span data-ccp-props="{"134245418":true,"134245529":true,"201341983":0,"335559738":281,"335559739":281,"335559740":259}"> </span></p>
<p><span data-contrast="auto">Orion Global Solutions is seeking a Director of Salesforce Managed Services to lead and scale a high-performing, client-centric delivery function. This role is responsible for owning the managed services offering end-to-end—from team leadership and delivery quality to client success and revenue performance.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":240,"335559739":240}"> </span></p>
<p><span data-contrast="auto">This is a player-coach role: you will lead the team and operating model while also remaining billable in a Solution Architect capacity on managed services accounts.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":240,"335559739":240}"> </span></p>
<p><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":160,"335559740":240}"> </span></p>
<p><strong><span data-contrast="none"><span data-ccp-parastyle="heading 3">What </span><span data-ccp-parastyle="heading 3">You’ll</span><span data-ccp-parastyle="heading 3"> Be Doing</span></span></strong><span data-ccp-props="{"134245418":true,"134245529":true,"201341983":0,"335559738":281,"335559739":281,"335559740":259}"> </span></p>
<p><strong><em><span data-contrast="none"><span data-ccp-parastyle="heading 4">Managed Services Leadership</span></span></em></strong><span data-ccp-props="{"134233117":false,"134233118":false,"134245418":true,"134245529":true,"335551550":0,"335551620":0,"335559738":319,"335559739":319}"> </span></p>
<ul>
<li><span data-contrast="auto">Working with executive leadership to define and sell offerings</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto">Help to define service tiers, engagement models, and delivery standards </span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto">Manages team utilization, capacity planning, and revenue performance </span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto">Hire, mentor, and grow a team of Solution Architects, Admins, and BAs </span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto">Foster a high-performance, accountable, and collaborative culture </span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto">Implement best practices across Agile delivery and managed services operations</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}"> </span></li>
</ul>
<p><strong><em><span data-contrast="none"><span data-ccp-parastyle="heading 4">Solution Architecture (Billable)</span></span></em></strong><span data-ccp-props="{"134233117":false,"134233118":false,"134245418":true,"134245529":true,"335551550":0,"335551620":0,"335559738":319,"335559739":319}"> </span></p>
<ul>
<li><span data-contrast="auto">Act as a hands-on Solution Architect on key or complex accounts </span></li>
<li><span data-contrast="auto">Lead requirements discussions and translate business needs into solutions </span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto">Guide design decisions (declarative vs programmatic, integrations, etc.) </span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto">Support critical releases, escalations, and solution design reviews </span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}"> </span></li>
</ul>
<p><strong><em><span data-contrast="none"><span data-ccp-parastyle="heading 4">Client Success & Delivery Oversight</span></span></em></strong><span data-ccp-props="{"134233117":false,"134233118":false,"134245418":true,"134245529":true,"335551550":0,"335551620":0,"335559738":319,"335559739":319}"> </span></p>
<ul>
<li><span data-contrast="auto">Serve as the executive sponsor for managed services clients </span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto">Ensure high-quality, consistent delivery across multiple engagements </span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto">Lead strategic roadmap discussions and ongoing optimization efforts </span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto">Proactively identify opportunities for expansion and additional value </span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}"> </span></li>
</ul>
<p><strong><em><span data-contrast="none"><span data-ccp-parastyle="heading 4">Operational Excellence</span></span></em></strong><span data-ccp-props="{"134233117":false,"134233118":false,"134245418":true,"134245529":true,"335551550":0,"335551620":0,"335559738":319,"335559739":319}"> </span></p>
<ul>
<li><span data-contrast="auto">Standardize processes for intake, prioritization, and backlog management </span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto">Ensure effective collaboration across business, technical, and QA teams </span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto">Oversee release management across sandboxes and production environments </span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto">Drive continuous improvement in delivery efficiency and scalability </span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}"> </span></li>
</ul>
<p><strong><em><span data-contrast="none"><span data-ccp-parastyle="heading 4">Innovation & Growth</span></span></em></strong><span data-ccp-props="{"134233117":false,"134233118":false,"134245418":true,"134245529":true,"335551550":0,"335551620":0,"335559738":319,"335559739":319}"> </span></p>
<ul>
<li><span data-contrast="auto">Stay current on Salesforce releases and ecosystem trends </span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto">Introduce new service offerings, accelerators, and reusable assets </span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto">Partner with Sales and Leadership to support growth and positioning of managed services </span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}"> </span></li>
</ul>
<p> </p>
<p><strong><span data-contrast="none"><span data-ccp-parastyle="heading 3">What You Bring</span></span></strong><span data-ccp-props="{"134245418":true,"134245529":true,"201341983":0,"335559738":281,"335559739":281,"335559740":259}"> </span></p>
<ul>
<li><span data-contrast="auto">10+ years in Salesforce roles, with experience leading teams or delivery functions </span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto">Proven experience in managed services, AMS, or multi-client delivery environments </span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto">Strong understanding of utilization, margins, and delivery operations </span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto">Hands-on experience as a Salesforce Solution Architect </span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto">Strong background in end-to-end implementations and post-go-live support </span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto">Experience with integrations and complex business processes </span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto">Deep understanding of Salesforce capabilities and best practices </span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto">Strong executive presence and stakeholder management skills </span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto">Ability to manage multiple clients while maintaining high service quality </span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto">Experience identifying growth opportunities within existing accounts </span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto">Strong understanding of Agile and SDLC methodologies </span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto">Excellent analytical, problem-solving, and communication skills </span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}"> </span></li>
</ul>
<p> </p>
<h3><span data-ccp-props="{"335559738":240,"335559739":240}"><strong><span data-contrast="none"><span data-ccp-parastyle="heading 3">Why </span><span data-ccp-parastyle="heading 3">You’ll</span><span data-ccp-parastyle="heading 3"> Love Working Here</span></span></strong><span data-ccp-props="{"134245418":true,"134245529":true,"335559738":281,"335559739":281}"> </span></span></h3>
<ul>
<li><span data-contrast="auto">We take care of our people. Our benefits are designed to help you live well—inside and outside of work:</span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></li>
<li><span data-contrast="auto">Competitive health coverage (medical, dental, vision)</span></li>
<li><span data-contrast="auto">Generous paid time off</span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></li>
<li><span data-contrast="auto">Wellness programs and work-life flexibility</span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></li>
<li><span data-contrast="auto">Community involvement + volunteer opportunities</span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></li>
<li><span data-contrast="auto">Employee recognition and career development support</span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></li>
<li><span data-contrast="auto">A vibrant, supportive culture where we work hard, learn constantly, and celebrate often</span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></li>
</ul>
<p> </p>
<h3><strong><span data-contrast="none"><span data-ccp-parastyle="heading 3">Let’s</span><span data-ccp-parastyle="heading 3"> Make an Impact Together</span></span></strong><span data-ccp-props="{"134245418":true,"134245529":true,"335559738":281,"335559739":281}"> </span></h3>
<p><span data-contrast="auto">If you're passionate about delivering exceptional client experiences, leading dynamic teams, and being part of a company that values innovation and heart—you’ll feel right at home at Orion.</span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></p>
<p><span data-contrast="auto">Ready to grow with us? </span><strong><span data-contrast="auto">Apply now. Let’s build something great together.</span></strong><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></p>
<p> </p>
<p><span data-ccp-props="{"335559738":240,"335559739":240}"><strong data-start="46" data-end="74">For Canadian applicants:</strong> Candidates must be eligible to travel to client sites in the United States and possess the appropriate documentation to do so.</span></p>
Perks & benefits
- Medical Insurance
- Paid Time Off
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