Director of Operations

<div class="content-intro"><p>Ready to build a high-energy career where every day is different? Join our<strong>&nbsp;Field Sales &amp; Service Team</strong>&nbsp;and help us deliver exceptional customer moments and powerful service experiences. We're Southwind— the highest-performing 1-800-GOT-JUNK? franchise group — built on&nbsp;<strong>integrity, accountability, and investing in people</strong>.</p></div><p><strong>Southwind</strong>, a leading operator of&nbsp;<strong>1-800-GOT-JUNK?</strong>&nbsp;and other premier home service brands, is seeking a high-caliber&nbsp;<strong>Director of Operations</strong>&nbsp;to lead our New York City territory.</p> <p>&nbsp;</p> <p>You will be the engine of the business—the bridge between high-level strategy and daily field execution. You aren't just managing a schedule; you are driving field excellence, coaching a massive frontline team, and ensuring our NYC operations run with "white-glove" precision. From hitting aggressive labor efficiency targets to maintaining a culture of safety and accountability, you will own the results of a world-class service operation.</p> <p>&nbsp;</p> <p><strong>Position:</strong>&nbsp;Director of Operations</p> <p><strong>Location:</strong>&nbsp;Bronx, NY</p> <p><strong>Pay Range:</strong>&nbsp;$95,000 - $100,000 Base Salary + $15,000 Bonus/Profit Share Potential</p> <p>&nbsp;</p> <p><strong>What You’ll Do:</strong></p> <ul> <li><strong>Team Leadership:</strong>&nbsp;Lead, manage, and coach a high-performing operations team. You’ll be responsible for the "Power 5" culture—ensuring every teammate is productive, safe, and aligned with our core values.</li> <li><strong>Operational Execution:</strong>&nbsp;Oversee daily routing and job site management, solving real-time logistical challenges (loading docks, elevators, safety protocols).</li> <li><strong>Financial &amp; Data Integrity:</strong>&nbsp;Manage the "Scorecard &amp; OKR" cycle. You’ll ensure job notes, revenue documentation, and labor inputs are 100% accurate, reducing billing disputes and maintaining a transparent pipeline.</li> <li><strong>Quality &amp; Safety:</strong>&nbsp;Champion a zero-compromise safety culture by enforcing strict DOT compliance and rigorous driving standards. You will ensure all equipment, trucks, and warehouse spaces remain in "tour-ready" condition.</li> <li><strong>Consistent Customer Service:</strong>&nbsp;Guarantee a "white-glove" experience for every customer. You will lead the charge on service excellence, managing real-time escalations and coaching the team.</li> </ul> <p><strong>What you’ll bring:</strong></p> <ul> <li><strong>Field Experience:</strong>&nbsp;Proven background in high-volume logistics, fleet management, construction, or residential/commercial service operations.</li> <li><strong>Problem Solving:</strong>&nbsp;Ability to solve real-time logistical challenges in a fast-paced urban environment (routing, site access, and team coordination).</li> <li><strong>Leadership:</strong>&nbsp;Proven ability to manage field crews, enforce safety standards, and drive performance. A "lead by example" mentality. You aren't afraid to get your hands dirty at the warehouse but can pivot instantly to a high-level strategy meeting with the GM.</li> <li><strong>Process Mindset:</strong>&nbsp;You are systems-oriented and can enforce standard operating procedures to ensure service consistency and drive accountability through data-driven feedback.</li> <li><strong>Communication:</strong>&nbsp;Strong ability to coordinate between field teams, dispatch, and customers.</li> <li><strong>Requirements:</strong>&nbsp;Must hold (or be able to obtain) a valid DOT medical certification and be comfortable with the physical nature of a field-based leadership role.</li> </ul> <p><strong>Why Choose Southwind?:</strong></p> <ul> <li><strong>Competitive Compensation:&nbsp;</strong>Base pay with performance-based bonus structure that rewards operational excellence.</li> <li><strong>Career Advancement:&nbsp;</strong>We are a growth-focused company with professional development and leadership training built into our DNA.</li> <li><strong>Award-Winning Culture:&nbsp;</strong>Recognized as a "Best Places to Work" and "Fast 50 Company."</li> <li><strong>Comprehensive Benefits:&nbsp;</strong>Including health, life, dental, and vision insurance.</li> <li><strong>Future Security:&nbsp;</strong>401k matching program and options for HSA/FSA, AD&amp;D, and more.</li> </ul> <p><strong>Join Us:</strong>&nbsp;At Southwind, we believe in fostering a dynamic work environment where you can make a massive impact. We provide the tools, the tech, and the resources—you provide the drive. Help us revolutionize the home services industry in the world's greatest city!</p> <p><em>Southwind and its group of companies are proud to be an Equal Opportunity, Affirmative Action, Veteran friendly employer.</em></p><div class="content-conclusion"><p>Southwind encourages team members to lead with innovation and purpose. We're a company built on<strong> integrity, teamwork, and ongoing development.</strong> Join us and help redefine home services.<strong> Apply Now!</strong></p></div>