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Director of Operations

PayJoy
Mexico CityHybrid3w ago
Employment
Full-time
Seniority
Lead

About the role

  • Oversee promoter and salesforce management, ensuring high-performance execution.
  • Standardize store layouts and operational workflows to maximize efficiency.
    Develop demand forecasting models to optimize inventory levels and minimize stockouts.
  • Implement robust reverse logistics processes for seamless returns and refurbishments.
  • Develop and oversee logistics strategies for new product launches and channel expansions.
  • Ensure operational excellence, cost efficiency, and superior customer experiences in logistics execution.
  • Optimize and automate PayJoy’s B2B network operations to enhance merchant performance and partner satisfaction.
  • Oversee bug escalation and resolution processes, ensuring minimal disruptions.
  • Develop a scalable, technology-driven strategy to grow and sustain the merchant network.

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