Director of Parking Enforcement

Key Responsibilities

• Develop and execute enforcement strategies aligned with organizational goals
• Establish performance metrics, KPIs, and operational SOPs 
• Foster a culture of professionalism, integrity, and regulatory compliance
• Develop and execute enforcement strategies that drive measurable performance outcomes, including improved compliance rates, optimized patrol productivity, revenue protection and growth
• Oversee parking enforcement activities across multiple operating brands and regions
• Ensure consistent application of parking rules, bylaws, and regulations
• Respond to escalated enforcement issues and complex cases
• Ensure compliance with local laws, municipal codes, and regulatory obligations
• Develop and update enforcement policies and standard operating procedures
• Liaise with municipalities, law enforcement, and regulatory bodies
• Support audits, reporting, and legal proceedings related to violations
• Implement and manage enforcement technologies (e.g., LPR systems, handheld devices, citation software)
• Analyze data to improve enforcement effectiveness and operational efficiency
• Partner with IT and vendors to enhance systems and reporting tools
• Support revenue protection initiatives and minimize leakage
• Monitor citation issuance trends and reporting accuracy
• Assist with budgeting, forecasting, and cost control for enforcement operations
• Address customer complaints and disputes related to enforcement actions
• Maintain strong relationships with internal and external stakeholders 
• Promote fair and transparent enforcement practices

• OTHER DUTIES: Please note this job description is not designed to cover or contain an all‐inclusive list of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice 

Skills, Knowledge, Expertise and Requirenments

• Bachelor’s degree in Business Administration, Public Administration, Criminal Justice, or related field (preferred)
• 7–10+ years of experience in parking operations, enforcement, or a related field
• 3–5+ years in a leadership or management role
• Strong leadership and team management skills
• Deep understanding of parking regulations and enforcement practices
• Experience with enforcement technology and data analytics
• Excellent problem-solving and decision-making abilities
• Strong communication and stakeholder management skills
• Ability to handle high-pressure situations and sensitive public interactions
• Must successfully pass a background check, in accordance with company policy and applicable laws 
• (CAN) Must be authorized to work in the Canada and able to provide documentation verifying eligibility, as required by law 

Benefits

• Incentive Bonus Plan: Rewarding your hard work and contributions based on the company’s achievements.   
• Comprehensive Health Plans: Access top-notch Medical, Dental, and Vision coverage for you and your family.  
• Life and AD&D:  Basic Life and Accidental Death Insurance to secure your future with essential protection for you and additional options for your loved ones.  
• Short-Term Disability (STD): Income protection when you need time to recover.  
• Long-Term Disability (LTD): Available based on employee group, offering extended support when life takes a turn.  
• Employee Assistance Program (EAP): Confidential support for mental health, financial, legal advice, and more for everyone in your home  
• Registered Retirement Savings Plan (RRSP): Build your future with employer-supported retirement savings (based on employee group).  
• Paid Vacation: Enjoy well-deserved time off to relax, travel, or spend time with family