Director of Product, Consumer & Support (AI Builder)

About Veho

• Consumers have clearer, more accurate visibility into package status, and inbound contact rate has measurably decreased.
• The consumer product unlocks best-in-class delivery success — features you've built around addresses, geocodes, access codes, and instructions are massively reducing defects.
• Veho's consumer surfaces have moved beyond passive tracking toward interactive delivery control — acting as an extension of the client's brand and elevating it where possible.
• AI-powered support workflows are in production, measurably increasing deflection and first-contact resolution while reducing cost per interaction and creating the best customer experience possible.
• Rebuilt Veho's support tech architecture to be best-in-class.

1. 8+ years in product management, product engineering, or a hybrid of both.
2. Shipped consumer-facing products at scale.
3. Designed and built LLM/AI-powered products in production environments.
4. Builder mindset: uses AI tools like Claude Code to help prototype, build, and ship.
5. Strong measurement orientation — designs experiments, defines metrics, and instruments systems to prove impact.

Compensation