Director of Product, Healthcare Software Solutions

• Define Intermedia’s healthcare product strategy with a deep understanding of provider workflows, EHR/practice management ecosystems, compliance requirements (HIPAA, HITRUST), and operational constraints.
• Clearly articulate where Intermedia fits in the healthcare technology stack—and where we create differentiated value.
• Identify high-impact AI use cases across patient engagement, care coordination, scheduling, intake, follow-ups, and administrative workflows.
• Develop a scalable approach to verticalization that strengthens our platform without fragmenting it.

• Own the healthcare-related product roadmap in partnership with Product Management and R&D, prioritizing initiatives that accelerate growth and deepen vertical differentiation.
• Define healthcare-specific platform capabilities, including AI Assists, AI Agents, workflow automation layers, and integration frameworks.
• Drive integrations with EHR, practice management, CRM, and telehealth systems relevant to the SMB provider space.
• Ensure solutions address real-world challenges in patient engagement, care coordination, compliance, and operational efficiency.
• Partner closely with Engineering, UX, and Architecture to ensure solutions are elegant, compliant, scalable, and extensible.
• Translate customer and market insights into structured product requirements and measurable outcomes.

• Partner with Product Marketing to develop clear healthcare positioning and messaging grounded in product truth.
• Support the development of healthcare-specific sales enablement materials, playbooks, and competitive insights.
• Align with Sales and Channel teams to ensure product strategy supports scalable growth in the target provider segment.
• Build and maintain strategic relationships with relevant healthcare technology partners and ecosystem players.

• 10+ years of experience in healthcare technology product leadership, ideally spanning EHR, practice management, patient engagement, or healthcare communications workflows.
• Deep understanding of independent physician practices, specialty clinics, and multi-location provider groups.
• Proven ability to translate complex healthcare workflows into shipped product capabilities and integrations.
• Strong grasp of AI-driven trends in healthcare, particularly around patient engagement, intelligent assistance, and operational automation.
• Experience leading cross-functional teams and aligning stakeholders around a vertical product strategy.
• Ability to engage executive stakeholders, technical buyers, clinicians, and operational leaders with credibility and clarity.

• Experience bringing healthcare-specific solutions to market within a SaaS, UCaaS, or CCaaS organization.
• Experience integrating with leading SMB-focused EHR or practice management platforms.
• Familiarity with enterprise health systems is a plus, but primary experience serving independent and mid-sized provider organizations is preferred.
  
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Diversity, Inclusion, and Equal Opportunity