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About the role
<div class="content-intro"><h3>When you join Exclaimer you will join a global award-winning SaaS provider with an exceptional revenue rate, ambitious growth plans, and an inclusive and outcomes-driven culture.</h3>
<p>Exclaimer is a high-growth SaaS company with 300+ colleagues across the UK, US, Europe, and Asia-Pacific. We promote a people-first culture built on fairness, inclusion, psychological safety, and continuous learning. As we evolve into a multi-channel platform for branded business communications, we offer employees the opportunity to shape the future of global communication—while growing their careers in a culture where curiosity, creativity, and accountability thrive. </p>
<h3>We’re officially Great Place To Work Certified™</h3>
<p>Exclaimer has been recognised by Great Place To Work® for our culture of collaboration, trust, and growth. This certification reflects our commitment to creating an environment where every voice matters and people genuinely enjoy coming to work. See our accreditations to learn more: <a href="https://www.greatplacetowork.co.uk/certified-company/1575695">Great Place to Work® UK </a><a href="https://www.greatplacetowork.com/certified-company/104575695">| Great Place To Work® USA</a></p>
<p> </p>
<h3>About the opportunity 👇</h3></div><h3><strong><span data-contrast="none"><span data-ccp-parastyle="heading 1">What </span><span data-ccp-parastyle="heading 1">You’ll</span><span data-ccp-parastyle="heading 1"> Do</span></span></strong><span data-ccp-props="{"335559738":360,"335559739":200}"> </span></h3>
<h3><strong><span data-contrast="none"><span data-ccp-parastyle="heading 2">Product Strategy & Roadmap (Collaborative)</span></span></strong><span data-ccp-props="{"335559738":280,"335559739":120,"335572079":4,"335572080":4,"335572081":15787744,"469789806":"single"}"> </span></h3>
<ul>
<li><span data-contrast="none">Contribute to and co-own Exclaimer’s shared product strategy and roadmap alongside fellow Product Directors, ensuring alignment across domains.</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="none">Own the roadmap and priorities for Exclaimer’s core product offering, balancing short-term customer needs with longer-term strategic bets.</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="none">Bring a strong point of view on market direction, competitive positioning, and emerging technology to shared product leadership discussions.</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="none">Communicate your domain’s roadmap and rationale clearly to stakeholders, connecting it to the broader product strategy and company goals.</span><span data-ccp-props="{}"> </span></li>
</ul>
<h3><strong><span data-contrast="none"><span data-ccp-parastyle="heading 2">AI Literacy & Innovation</span></span></strong><span data-ccp-props="{"335559738":280,"335559739":120,"335572079":4,"335572080":4,"335572081":15787744,"469789806":"single"}"> </span></h3>
<ul>
<li><span data-contrast="none">Identify where AI and machine learning can create genuine customer value, and lead structured evaluation of those opportunities — framing the hypothesis, defining what ‘good’ looks like, and distinguishing real opportunity from hype.</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="none">Build and run lightweight POCs yourself where appropriate — using low-code tools, prompt engineering, or prototyping environments — to validate ideas quickly and reduce engineering risk.</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Stay current on the AI landscape as it applies to SaaS, brand governance, compliance automation, and B2B communication tools, and bring relevant insight back to the team.</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Identify and implement AI tools and practices that sharpen the product process — surfacing patterns faster, generating specs, and validating solutions earlier. Where these ways of working don't yet exist, build them.</span><span data-ccp-props="{}"> </span></li>
</ul>
<h3><strong><span data-contrast="none"><span data-ccp-parastyle="heading 2">Engineering Partnership & Transition Support</span></span></strong><span data-ccp-props="{"335559738":280,"335559739":120,"335572079":4,"335572080":4,"335572081":15787744,"469789806":"single"}"> </span></h3>
<ul>
<li><span data-contrast="none">Act as a close, trusted partner to Engineering — collaborating on problem-solving, architecture trade-offs, and delivery planning, and adapting how you work together as AI changes the shape of discovery, build, and review.</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="none">Facilitate clear, well-structured handoffs between discovery and delivery: ensure Engineering teams have the context, confidence, and clarity they need to build well, not just build fast.</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="none">Work with Engineering leadership to identify where technical debt or legacy constraints are limiting product potential, and factor this into roadmap planning with transparency.</span><span data-ccp-props="{}"> </span></li>
</ul>
<h3><strong><span data-contrast="none"><span data-ccp-parastyle="heading 2">Brand Governance & Compliance</span></span></strong><span data-ccp-props="{"335559738":280,"335559739":120,"335572079":4,"335572080":4,"335572081":15787744,"469789806":"single"}"> </span></h3>
<ul>
<li><span data-contrast="none">Champion the brand governance dimension of Exclaimer’s platform - ensuring product decisions reinforce our role as the system of record for brand standards and compliance in email communication.</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="none">Develop product capabilities that help customers meet regulatory and brand compliance requirements, including legally mandated disclaimers, GDPR-relevant disclosures, and organisational brand policies, enforced automatically at scale.</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="none">Work with enterprise customers and internal stakeholders to understand evolving compliance requirements and translate them into product decisions.</span><span data-ccp-props="{}"> </span></li>
</ul>
<h3><strong><span data-contrast="none"><span data-ccp-parastyle="heading 2">Customer & Market Insight</span></span></strong><span data-ccp-props="{"335559738":280,"335559739":120,"335572079":4,"335572080":4,"335572081":15787744,"469789806":"single"}"> </span></h3>
<ul>
<li><span data-contrast="none">Build scalable processes to capture, analyse, and operationalise customer insights across the product lifecycle.</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="none">Partner with Sales, Customer Success, and Marketing to synthesise signals from the market, competitive landscape, and customer base into clear product priorities.</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="none">Maintain a sharp understanding of both IT and Marketing buyer personas and their distinct operational needs.</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="none">Leverage engagement analytics and usage data to validate hypotheses, measure product impact, </span><span data-contrast="auto">and drive iteration.</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Partner with the Data and Analytics team to improve the quality, coverage, and reliability of product data. Identify gaps in what we are tracking and work to close them. Ensure the product team is making prioritisation and experimentation decisions based on evidence that can be trusted.</span><span data-ccp-props="{}"> </span></li>
</ul>
<h3><strong><span data-contrast="none"><span data-ccp-parastyle="heading 2">Execution & Go-to-Market</span></span></strong><span data-ccp-props="{"335559738":280,"335559739":120,"335572079":4,"335572080":4,"335572081":15787744,"469789806":"single"}"> </span></h3>
<ul>
<li><span data-contrast="none">Lead end-to-end product development within your domain — from discovery through launch, adoption, and iteration — prioritising across a complex backlog and articulating trade-offs openly with the broader product team.</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="none">Define requirements and work collaboratively with UX and Engineering to shape solutions that are technically sound and genuinely usable.</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="none">Collaborate with Marketing and Sales Enablement on product launches, ensuring commercial teams can articulate product value to IT and Marketing buyers.</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="none">Define, track, and report on product KPIs — including activation, retention, engagement, and revenue impact — sharing findings transparently across the product leadership team.</span><span data-ccp-props="{}"> </span></li>
</ul>
<h3><strong><span data-contrast="none"><span data-ccp-parastyle="heading 1">What </span><span data-ccp-parastyle="heading 1">We’re</span><span data-ccp-parastyle="heading 1"> Looking For</span></span></strong><span data-ccp-props="{"335559738":360,"335559739":200}"> </span></h3>
<h3><strong><span data-contrast="none"><span data-ccp-parastyle="heading 2">Experience</span></span></strong><span data-ccp-props="{"335559738":280,"335559739":120,"335572079":4,"335572080":4,"335572081":15787744,"469789806":"single"}"> </span></h3>
<ul>
<li><span data-contrast="none">Senior product management leadership experience delivering B2B SaaS products where technical depth, compliance, governance, or platform scalability are central to the value proposition — ideally within a peer product leadership structure.</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="none">Demonstrable experience working closely with Engineering teams through periods of technical change — platform modernisation, AI adoption, DevOps transformation, or similar.</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="none">Hands-on experience defining, validating, and shipping AI-powered features, including rapid proof-of-concept work to test hypotheses before full development.</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="none">Bonus: familiarity with enterprise IT environments (identity providers, directory services, Microsoft 365, Google Workspace) and/or exposure to compliance or regulatory product requirements (GDPR, brand policy enforcement, audit trails).</span><span data-ccp-props="{}"> </span></li>
</ul>
<h3><strong><span data-contrast="none"><span data-ccp-parastyle="heading 2">Skills & Capabilities</span></span></strong><span data-ccp-props="{"335559738":280,"335559739":120,"335572079":4,"335572080":4,"335572081":15787744,"469789806":"single"}"> </span></h3>
<ul>
<li><span data-contrast="none">A collaborative, team-first mindset: comfortable contributing to shared decisions and holding your perspective constructively without needing sole ownership of the agenda.</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="none">Strong data literacy — comfortable designing experiments, interpreting product analytics, and making evidence-based prioritisation decisions.</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="none">Outstanding cross-functional communication skills; able to influence and align leaders across Engineering, Marketing, Sales, and Customer Success.</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="none">Commercially astute: you understand SaaS growth levers (ARR, NRR, churn, LTV, activation) and connect product decisions to business outcomes.</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="none">Solid technical acumen; able to engage credibly with Engineering and make informed build-vs-buy-vs-partner decisions.</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="none">Fluent with modern product management tools and AI-assisted ways of working.</span><span data-ccp-props="{}"> </span></li>
</ul><div class="content-conclusion"><h3>At Exclaimer, we’re proud to offer a benefits package that reflects our commitment to supporting you professionally, personally, and wherever life takes you. </h3>
<div>Alongside competitive pay, you’ll have access to generous paid time off, flexible working options including our XFlex programme and a “work from anywhere” allowance - plus enhanced leave for all new parents, regardless of gender, family structure, or path to parenthood. Our wellbeing offering includes comprehensive healthcare coverage, fully funded insurance and income protection, access to 24/7 virtual care, and mental health, legal and financial support through employee assistance programmes. We help you plan for the future with contributory retirement plans and savings support, and back your day-to-day wellbeing with perks like subscriptions to Calm and Blinkist, fitness and lifestyle credits, global travel assistance and a wide range of discounts. Wherever you're based, you'll find that Exclaimer’s benefits are designed to help you thrive: at work and beyond.</div>
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<h3>At Exclaimer, inclusion is more than a policy - it’s part of who we are.</h3>
<p>We’re proud to be an equal opportunity employer and welcome applications from people of all backgrounds, experiences, and identities. We consider all candidates fairly and without discrimination irrespective of ethnicity, race, religion, nationality, age, gender, marital status, disability, neurodivergence, caring responsibilities, sexual orientation, or gender identity. We’re building a culture where everyone feels they belong and can thrive, and we’d love for you to be part of it. If you require any reasonable adjustments or support through the application or hiring process, please email the team in confidence via <a href="mailto:Work@Exclaimer.com">Work@Exclaimer.com</a> to let us know.</p>
<p> </p></div>
Perks & benefits
- Medical Insurance
- Paid Time Off
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