Director of Product Management, Consumer Digital Banking

About the role

What you'll do

• Own the outcomes. You're accountable for the results the Consumer Digital Banking team drives. Adapt the strategy and roadmap when you need to.
• Set the vision. Define where Consumer Digital Banking is headed at Narmi. Write the strategic narrative. Make sure every roadmap decision ties back to it.
• Get out of the building. Regularly visit our banks and credit unions. Present Narmi's vision, gather honest feedback, and come back with sharper ideas. Expect to travel 10% of the time.
• Manage stakeholders. Build trust across the company. Loop people into key decisions early so nothing lands as a surprise.
• Drive prioritization. Push hard trade-offs. Make the case to leadership for the resources your team needs. Keep executives close to your team's progress.
• Shape company strategy. Develop deep expertise in consumer digital banking across fintech, bank tech, and community banking. Use what you learn to influence where Narmi goes next.
• Ship quality. Partner with engineering, design, and QA to release products that work and feel good to use.
• Improve how the team works. Spot inefficiencies in how features get specced and shipped. Fix them.
• Launch well. Work with Marketing and Sales on launch strategies and GTM materials that land with our clients and their account holders.
• Bring the voice of the customer into everything. Use research and data to make calls, not gut feel.
• Build a team. You'll start with a small team of product managers and grow it over time. Hire well, coach honestly, and develop the people around you.

What you'll bring

• 10+ years in product management, with at least 4 in digital banking, fintech, or payments
• A track record of shipping consumer financial products people actually like using
• Strong UX sensibility paired with the discipline to run real user research
• Fluency with data to guide UX strategy and measure the impact of what you ship
• Comfort being customer-facing. You've presented to external audiences, led discovery sessions, and can read a room
• Willingness to travel regularly to visit our bank and credit union clients
• A track record of balancing technical realities with what customers actually need
• Experience leading product managers, or clear potential to grow into it

• High Ceiling: You go beyond the obvious, take initiative, and hold yourself to high standards with care.
• Low Ego: You put the mission above ourselves, share credit freely, and lead with curiosity.
• Alignment to Mission: You believe that helping community financial institutions win against Mega Banks and FinTechs is a worthy endeavor, and will use that belief as a northstar to anchor your efforts to that goal.
• High Commitment: You follow through, roll up your sleeves, and keep the bar high for yourself and others.