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Director of Strategic Clients & Partnerships, Americas
Ascenda Loyalty
New YorkHybrid3mo ago
- Employment
- Full-time
- Seniority
- Lead
About the role
- Drive growth and own the strategy for a portfolio of Ascenda’s key travel partners and strategic financial services clients
- Actively engage with complex clients and partners on a regular basis to develop and execute innovative growth and marketing strategies
- Collaborate closely with the Senior Leadership team, Business Development, and Product to define the future of rewards content and drive the addition of new categories
- Execute rapidly by solving problems, removing obstacles, and showcasing business resiliency to navigate complex situations and workstreams for both partners and clients
- Measure and analyze portfolio performance, presenting problem statements, context, and recommendations to leaders and peers to drive a continuous innovation agenda
- Lead, coach, and develop a small team, independently defining success, setting goals, conducting performance reviews, and ensuring strong execution
- Conduct in-depth market analysis of the U.S. loyalty landscape (e.g., airlines, banks) to uncover trends, effectively "matchmaking" new partners to client needs and identifying new strategic opportunities
- Represent Ascenda at industry conferences and events by delivering high-impact speaking engagements that elevate our brand visibility and position the company as a thought leader
- 10+ years of experience in loyalty & partnerships and/or business development
- Significant exposure to loyalty programs, especially in a financial services context
- Proven ability to build and commercialize external relationships with large merchants and complex clients
- Empathetic coach who sets individual goals, conducts performance reviews, and actively supports team member development
- Disciplined execution and project management skills, with an ability to "connect-the-dots" across business dependencies to progress the business forward
- Strong analytical skills to make fast, well-grounded decisions, backed by specialist knowledge of the industry
- Thrives in a fast-paced, evolving startup environment; hands-on, resourceful, and able to drive impact amid ambiguity
- Excited by ambitious goals, rapid growth, and breaking new ground in the American market
- Structured thinker and communicator who presents ideas in a simple, actionable manner
- Strong alignment with Ascenda’s core values of growth mindset, hands-on ownership, supportive collaboration, and radical simplicity
- High growth environment & exponential career development
- Mobile & flexible work environment
- WFH office equipment allowance
- Medical insurance coverage
- 401K program with company match
- Employee recognition programs
- Competitive compensation
- Travel perks & Employee rewards
Perks & benefits
- 401k
- Medical Insurance
- Pension Matching
- Home Office Budget
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