Director, Outsourced Services (Req#1276)

<hr> <p style="text-align: center; line-height: 1.1;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Overview</span></p> <hr> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">As Director of Outsourced Services, you will be responsible for the strategy, governance, and performance of ePlus’s outsourced services partner network. You will oversee the full lifecycle of outsourced technical and service-based partnerships—from partner selection and contract negotiation to overseeing the onboarding process and ensuring compliance with ePlus policies and procedures. You will ensure that outsourced partners deliver high-quality technical work by tracking performance, identifying areas for improvement, and driving process enhancements and pricing optimization to increase partner performance and margin growth.</span></p> <hr> <p style="text-align: center;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Your Impact</span></p> <hr> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">The essential functions of this position include:</span></p> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt; line-height: 1.1;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><u>Strategic Governance &amp; Partnerships:</u></span> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Lead the creation and execution of ePlus outsourcing strategy, ensuring partners are integrated into the company's technical roadmap and evolving pipeline of services opportunities.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Work with professional services leadership peers to jointly plan the best levels of assignment between outsourced partner assignments and internal resource assignments to engagements.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Collaborate with sales and presales leadership peers to understand and plan for the needs of the business and our customers as opportunities move through the sales cycle.</span></li> </ul> </li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt; line-height: 1.1;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><u>Onboarding Management:</u></span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt; line-height: 1.1;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Manage the onboarding process for new services partners, including approvals and document verification.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt; line-height: 1.1;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Verify the accuracy and completeness of services partner information</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt; line-height: 1.1;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Ensure compliance with company policies and procedures.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt; line-height: 1.1;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><u>Vendor Management System:</u></span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt; line-height: 1.1;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Maintain outsourced partner information in our resource management tools.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt; line-height: 1.1;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Maintain accurate and up-to-date records of outsourced partner data.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt; line-height: 1.1;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Look for ways to improve our visibility and insights into partner usage and reporting.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt; line-height: 1.1;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><u>Partner Rating System:</u></span> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Develop and maintain a rating system to evaluate outsourced partner performance.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Track and analyze partner performance data to make informed business decisions.</span></li> </ul> </li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt; line-height: 1.1;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><u>COI Management:</u></span> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Understand and track requirements for Certificates of Insurance (COI) for outsourced partners.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Ensure timely renewal of COIs and track due dates to avoid lapses in coverage.</span></li> </ul> </li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt; line-height: 1.1;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><u>Partner Expertise and Coverage Tracking:</u></span> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Identify and categorize partner expertise by technology, geography, and scale to make informed project assignments and effective resource allocations.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Develop and maintain a skills matrix of partner capabilities and areas of expertise.</span></li> </ul> </li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt; line-height: 1.1;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><u>Reporting and Metrics:</u></span> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Establish and monitor rigorous Key Performance Indicators (KPIs) and Service Level Agreements (SLAs), including error rates, accuracy, and customer satisfaction scores.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Analyze data to identify trends and opportunities for improvement.</span></li> </ul> </li> </ul> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">As a manager, you are also expected to:&nbsp;</span></p> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt; line-height: 1.1;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Lead and guide team members, fostering growth through mentoring, coaching, and development, while ensuring effective communication and collaboration.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt; line-height: 1.1;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Promote an environment of inclusivity and respect, valuing diverse perspectives and encouraging open dialogue among all team members.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt; line-height: 1.1;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Collaborate on strategic initiatives,&nbsp;leveraging&nbsp;your&nbsp;expertise&nbsp;to drive innovation and positive change within the organization.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt; line-height: 1.1;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Cultivate a proactive approach to conflict resolution, striving for amicable solutions and escalating concerns as needed.</span></li> </ul> <hr> <p style="text-align: center;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Qualifications</span></p> <hr> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt; line-height: 1.1;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Bachelor’s degree in IT, Business, or related field or equivalent experience</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt; line-height: 1.1;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">PMP certification is a plus</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt; line-height: 1.1;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">10+ years’ experience in technology operations or services management, with a proven track record of managing multi-million-dollar vendor ecosystems.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt; line-height: 1.1;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Proven expertise in contract management, SLA design, and global delivery models</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt; line-height: 1.1;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Proficient in data-driven decision-making, using tools like NetSuite OpenAir, ServiceNow, Microsoft Power BI, or advanced Excel to track partner performance and financial impact.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt; line-height: 1.1;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Strong ability to influence senior stakeholders and lead cross-functional, often global, teams.</span></li> </ul> <hr> <p style="text-align: center;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Position Specifics</span></p> <hr> <p style="line-height: 1.1;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">The initial base salary range for this position is expected to be between $130,000 and $175,000 annually. The final base salary offered will be determined by multiple factors, including, but not limited to, job-related knowledge, depth of experience, skills, certifications, and geographic location. In addition to base salary, our compensation package may include other components such as commissions and discretionary bonuses.ePlus offers a full range of medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an offer of employment is extended.</span></p> <p style="line-height: 1.1;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.<span data-ccp-props="{&quot;201341983&quot;:1,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:900,&quot;335559737&quot;:1010,&quot;335559740&quot;:260}">&nbsp;</span></span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 8pt;">#LI-BM1</span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 8pt;">#IND1</span></p><div class="content-conclusion"><hr> <div style="text-align: center; line-height: 1.1;"><hr></div> <div style="text-align: center; line-height: 1.1;"> <p><span style="text-decoration: underline; font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>Who We Are</strong></span></p> </div> <div> <p style="line-height: 1;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">At ePlus, we believe technology is a people business. Our team is passionate, skilled, and driven to deliver solutions that make a real difference. Join us and be part of a culture that values collaboration, innovation, and extraordinary results.</span></p> </div> <p style="text-align: center; line-height: 1.1;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong><span style="text-decoration: underline;">Corporate Values</span></strong></span></p> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt; line-height: 1.1;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>Respectful communication and cooperation:</strong> We prioritize respectful communication, fostering an environment where everyone is treated with dignity and respect.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt; line-height: 1.1;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>Teamwork and employee participation:</strong> Collaboration and teamwork thrive through diverse perspectives, both within our teams and in our interactions with our customers.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt; line-height: 1.1;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>Work/life balance that supports our employees’ varying needs:</strong> We value the well-being of our employees, recognizing that a healthy work-life balance is pivotal to our collective success.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt; line-height: 1.1;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>Embracing communities:</strong> We embrace and support the communities that nurture us. Our employees' dedication to fostering positive change is a source of immense pride for us.</span></li> </ul> <p style="text-align: center; line-height: 1.1;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong><span style="text-decoration: underline;">Commitment to Diversity, Inclusion and Belonging</span></strong></span></p> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt; line-height: 1.1;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">We are an equal opportunity employer that does not discriminate or allow discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, veteran status, or any other classification protected by federal, state, or local law.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt; line-height: 1.1;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">ePlus is dedicated to fostering, cultivating, and preserving a culture that represents diversity, enables inclusion, and makes our employees feel comfortable bringing their full, unique selves to work.&nbsp;</span></li> </ul> <div style="line-height: 1.1;"> <div style="text-align: center; line-height: 1.1;"><span style="text-decoration: underline; font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>Physical Requirements</strong></span></div> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">While performing this role, you will engage in both seated and occasional standing or walking activities. We provide reasonable accommodations, in accordance with relevant laws, to support success in this position.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">By embracing our values, you will contribute to our collective mission of making a positive impact within our organization and the broader community. We understand that this job description serves as a guide and is not an employment contract.</span></li> </ul> </div> <div style="line-height: 1.1;"><span style="font-family: arial, helvetica, sans-serif; font-size: 8pt; color: rgb(0, 0, 0);"><strong>Notice to Recruiting Agencies:</strong> ePlus only accepts unsolicited resumes when presented directly by a candidate. Unsolicited resumes submitted to ePlus from any other source will be considered ePlus property and will not qualify for any placement or referral fees. ePlus will only pay such fees in connection with a valid written agreement between ePlus and the referring agency, and then only after providing advance written approval to the referring agency to submit resumes in connection with a particular opportunity.</span></div></div>