Director, Product Management - Next Gen Platform

<p>As <strong>Director of Product Management</strong> for our <strong>Next Gen Platform</strong>, you will lead &amp; execute the product vision for our next generation issuance &amp; processing platform focusing on platform modernization, service abstraction, scalability, and more, while supporting the growth of our new and existing customers. You will lead a team to cut across core components of our platform including issuing, fulfillment, processing, ledger, tokenization, and customer onboarding &amp; enablement. This role bridges strategy, delivery, and operational excellence to ensure we continuously deliver customer value and exceptional platform performance.</p> <p>We work <a href="https://www.marqeta.com/blog/2022/05/10/flexible-first">Flexible First</a>. This role can be performed remotely in the United States, only in one of our National locations, which you can review <a href="https://www.marqeta.com/company/salaryzones">here</a>.</p> <p><strong>The Impact You'll Have</strong></p> <ul> <li>Shape the strategic direction of Marqeta’s core platform and production support experience, directly influencing how $300B+ in annual TPV flows through our systems.</li> <li>Champion a product vision that unlocks platform scalability, operational excellence, and long-term customer trust across our ecosystem.</li> <li>Architecting "Operating Models" for medium-scale engineering organizations.</li> <li>Enable the company to move faster and with confidence by building resilient systems, intuitive tooling, and clear operating models across product and support.</li> <li>Drive alignment between customer needs, operational realities, and long-term product investments—ensuring Marqeta is positioned to lead in a dynamic payments landscape.</li> <li>Deliver measurable improvements to customer satisfaction and retention by embedding support insights directly into product planning and prioritization.</li> <li>Ensure Marqeta stays ahead of regulatory, network, and market shifts by turning external signals into internal advantage through strategic product bets.</li> <li>Be a critical voice in connecting platform capabilities with customer outcomes—ensuring every roadmap decision delivers impact at scale.</li> <li>Grow and mentor a senior product organization that excels at cross-functional leadership, systemic thinking, and operational rigor.</li> <li>Create an executive-friendly view of production health, product performance, and platform risk—turning complexity into clarity for decision-makers.</li> </ul> <p><strong>Who You Are&nbsp;</strong></p> <ul> <li>10+ years in product management leadership, with experience in payments, fintech, or SaaS platforms.</li> <li>Proven track record of setting vision and strategy for a portfolio of products and translating it into a roadmap with rigorous end-to-end execution</li> <li>High EQ and leadership skills with a passion for coaching and growing diverse, high-performing teams.</li> <li>Exceptional communication skills, able to articulate complex technical concepts to business audiences and influence at all levels of the organization.</li> <li>Deep understanding of payment industry ecosystem: card brand regulations, ISO 8583, EMV, digital wallets, gateway services, and security services</li> <li>Deep technical acumen with familiarity across APIs, cloud services, distributed systems, and modern production support practices (observability, incident management, SLAs/SLOs).</li> <li>Proficient in identifying key metrics, analyzing data, and balancing quantitative and qualitative information to make decisions</li> <li>Excellent technical acumen, curiosity, and familiarity with new technologies, API’s, programming languages, and databases</li> <li>“Roll up your sleeves” mentality to make your products and team successful, seeking root causes, assigning ownership, and driving accountability to get things done</li> </ul> <p><strong>Nice-To-Haves</strong></p> <ul> <li>Managing technical products (SaaS platform services, API/SDK product)</li> <li>Understanding of payment industry ecosystem: card brand regulations, ISO 8583, EMV, digital wallets, gateway services, etc.&nbsp;</li> <li>Implementation of solutions processing 100M+ transactions per day</li> <li>Building Fintech products or incredible developer experience</li> <li>Reconciliation systems and money movement</li> <li>HSMs and key management&nbsp;</li> <li>Agile software development methodologies</li> </ul> <p><strong>Compensation and Benefits</strong></p> <p>Marqeta is a Flex First company which allows you to choose your best working environment, whether that be from home or at a company office. To support Flex First, we calibrate pay to a competitive value according to working location. Compensation is aligned according to three tiers within the United States:</p> <ul> <li><strong>National</strong>: A baseline tier that applies to most of the geographic territory of the United States.</li> <li><strong>Premium</strong>: Slightly elevated from the National tier, and oriented toward a narrower set of higher cost-of-living areas, such as Los Angeles CA and Seattle WA</li> <li><strong>Premium Plus</strong>: A tier for the most expensive working areas, like the San Francisco Bay area and New York City.</li> </ul> <p>Visit <a href="https://www.marqeta.com/company/salaryzones">this page</a> or consult with a Recruiter to determine which tier would be applicable to you.</p> <p>When determining salaries, we consider several factors including, but not limited to, skills, prior experience, and work location. The new-hire <strong>base salary</strong> range for this position is:</p> <ul> <li>National: $198,100 - $247,600</li> </ul> <p>We also believe in recognizing the contributions of our people. That's why we award annual bonuses to eligible employees, rewarding both individual performance and the success of the entire company.</p> <p>Along with monetary compensation, Marqeta offers</p> <ul> <li>Multiple health insurance options</li> <li>Flexible time off – take what you need</li> <li>Retirement savings program with company contribution and after tax contributions</li> <li>Equity in a publicly-traded company and an Employee Stock Purchase Program</li> <li>Family-forming benefits, fertility support, and up to 20 weeks of Parental Leave</li> <li>Free therapy sessions, financial and professional coaching, and legal advice</li> <li>Monthly stipend to support our remote work model</li> <li>Annual “development dollars” to support our people growth and development</li> <li>Through Flex First, the freedom to live and work wherever you and your family thrive</li> </ul>