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Director, Professional Services
Bigpanda
United StatesRemote1mo ago
- Employment
- Full-time
- Seniority
- Lead
About the role
- Own delivery outcomes across a portfolio of strategic enterprise accounts — onboarding, managed services, and AI product adoption
- Personally engage on the most critical accounts, running executive business reviews and framing technical progress as business outcomes
- Lead, develop, and level a team of Solutions Architects, Forward Deployed Engineers, and Value Delivery Managers
- Run a structured leveling framework with clear promotion gates — know where every person is, where they're headed, and what's blocking them
- Partner with Sales and Customer Success on scoping, pre-sales, and services revenue forecasting
- Codify delivery practices into scalable playbooks, templates, and partner-runnable scope
- Own knowledge engineering for AI features — content curation, CMDB topology, risk tuning, and output quality
- Be the loudest, best-evidenced internal voice on what customers need next
- 5+ years leading a professional services team in enterprise SaaS; 8+ years total in PS, implementation, or consulting
- Track record recruiting, developing, leveling, and exiting people with clarity and care
- Strong operational skills — services revenue forecasting, capacity planning, and process improvement at scale
- Comfortable presenting to C-level stakeholders in complex enterprise environments
- Experience with enterprise IT, AIOps, observability, ITSM, or incident management platforms
- Clear point of view on what AI-native software requires from a services team — knowledge curation, data quality, and probabilistic vs deterministic operating models
- Competitive equity
- Remote-first environment
- Unlimited PTO
- Twelve (12) paid holidays throughout the year
- Comprehensive health benefits
- #PandaParent support. Financial assistance for fertility, adoption, and surrogacy expenses, plus up to eighteen (18) weeks of fully paid leave for birthing parents and up to twelve (12) weeks for non-birthing parents.
- Financial planning services
- Employee learning & development budget
- Values-based recognition (quarterly and annually)
- Social community & ERG programs
- Dog friendly office
- Lunches provided in office
- Flexible work environment along with a work-from-home stipend to support remote work arrangements
- Values-based culture
Perks & benefits
- Medical Insurance
- Unlimited Vacation
- Paid Time Off
- Home Office Budget
- Equity Compensation
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