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About the role
<div class="content-intro"><p><strong>About InvoiceCloud</strong>: </p>
<p><span data-olk-copy-source="MessageBody">InvoiceCloud is a fast-growing fintech leader recognized with 20 major awards in 2025, including USA TODAY and Boston Globe Top Workplaces, multiple SaaS Awards wins for Best Solution for Finance and FinTech, and national customer service honors from Stevie and the Business Intelligence Group. Judges also highlighted our mission to reduce digital exclusion and restore simplicity and dignity to how people pay for essential services, as well as our leadership in AI maturity and responsible innovation. It’s an award-winning, purpose-driven environment where top talent thrives. To learn more, visit <a href="http://www.invoicecloud.com/">InvoiceCloud.com</a>. </span></p></div><p><strong>Position Overview</strong></p>
<p>The Director of Project Management Office (PMO) is responsible for establishing and operating a centralized PMO that drives consistency, predictability, and visibility across all customer delivery functions, including Implementations, Conversions, Add-Ons, and Integrations. This leader owns project management standards, tooling, forecasting discipline, and portfolio visibility — ensuring that all projects are executed within a consistent framework and that leadership has accurate, real-time insight into delivery health and revenue timing.</p>
<p>This is a hands-on leadership role that blends operational rigor, systems thinking, and team development. The Director will build and scale a high-performing PMO that serves as the control tower for delivery execution while partnering closely with Implementation and Solutions Engineering leadership who retain ownership of execution outcomes.</p>
<p>As InvoiceCloud scales and moves further up market, delivery complexity and volume will increase significantly. The Director of PMO plays a critical role in ensuring that growth does not come at the expense of predictability, efficiency, or customer experience. This role establishes the operational backbone that enables the Services organization to scale with confidence.</p>
<p><strong><span data-contrast="none">Success Profile: </span></strong><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335557856":16777215,"335559739":0,"335559740":240}"> </span></p>
<p><span data-contrast="auto">This role is anchored in four of our company’s core competencies—Results Driven, Takes Ownership, Drives Efficiency, and Innovative. These competencies reflect the mindsets and behaviors that define success in this role. We outline how each competency translates into real-world actions and outcomes specific to this role.</span> <span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p>
<p><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"></span></p>
<p><strong><span data-contrast="auto">Strategic</span></strong><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p>
<ul>
<li>Define and evolve the PMO strategy aligned to company growth objectives, with a focus on scalability, predictability, and operational efficiency.</li>
<li>Establish a tiered project management framework that supports enterprise, mid-market, and smaller implementations with the appropriate level of rigor.</li>
<li>Partner with the VP of Services and functional leaders to align delivery operations with company revenue and growth targets.</li>
<li>Continuously evaluate and improve delivery processes, artifacts, and governance models to support increasing deal complexity and volume.</li>
<li>Identify and implement AI driven capabilities such as predictive risk detection, automated status summarization, and intelligent timeline forecasting to improve delivery predictability and reduce manual overhead.
<ul>
<li><strong>Tooling and Systems Ownership</strong>
<ul>
<li>Own the selection, implementation, and ongoing optimization of PMO tooling, including the transition from SmartSheet an equivalent platform.</li>
<li>Ensure the project management system is the single source of truth for all delivery data, forecasts, and artifacts.</li>
<li>Define and enforce data standards, usage expectations, and reporting structures within the tool.</li>
<li>Eliminate shadow systems and ensure consistent adoption across all teams.</li>
</ul>
</li>
<li><strong>Team Leadership and Talent Development</strong>
<ul>
<li>Build, mentor, and retain a high-performing team of Project Managers across all delivery functions, including specialized integration PMs.</li>
<li>Establish clear roles, career paths, and performance expectations for PMs at different levels.</li>
<li>Coach team members on both tactical execution and strategic stakeholder management.</li>
<li>Foster a culture of accountability, transparency, and continuous improvement.</li>
</ul>
</li>
</ul>
</li>
</ul>
<p><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"></span></p>
<p><strong><span data-contrast="auto">Takes Ownership</span></strong><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p>
<ul>
<li>
<p><strong>PMO Governance and Delivery Standards</strong></p>
<ul>
<li>Establish and enforce standardized project management methodologies, including project planning, milestone definition, risk management, and status reporting.</li>
<li>Own the definition of delivery health and ensure consistent, objective reporting across all projects.</li>
<li>Ensure all projects — including those led by Implementation Managers without dedicated PMs — adhere to defined minimum standards for tracking and reporting.</li>
<li>Serve as the system of record authority for all project data and artifacts.</li>
<li>Define and execute an AI strategy within the PMO that leverages automation and generative tools to improve project planning, status reporting, risk identification, and documentation quality.</li>
<li>Drive adoption of AI enabled workflows across the PM organization, ensuring teams effectively leverage automation and intelligent tooling to improve efficiency, consistency, and scalability.</li>
</ul>
</li>
</ul>
<p></p>
<p><strong><span data-contrast="auto">Results-Driven</span></strong><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p>
<ul>
<li>
<p><strong>Forecasting and Portfolio Visibility</strong></p>
<ul>
<li>Own project-level forecasting accuracy, including go-live timelines and phase-based revenue (MRR) realization.</li>
<li>Establish forecasting methodologies and enforce consistent usage across all project managers.</li>
<li>Provide clear, data-driven visibility into portfolio health, risks, and delivery timelines.</li>
<li>Partner with Implementation leadership — who own portfolio-level commitments — by providing accurate and timely project-level data and variance tracking.</li>
</ul>
</li>
<li>
<p><strong>Capacity Planning and Resource Modeling</strong></p>
<ul>
<li>Develop and maintain capacity models that align project demand with available delivery resources across Implementations, Conversions, Add-Ons, and Integrations.</li>
<li>Identify capacity constraints, bottlenecks, and risks early, enabling proactive planning and decision-making.</li>
<li>Provide leadership with visibility into resource utilization and future demand to support hiring and prioritization decisions.</li>
</ul>
</li>
</ul>
<p></p>
<p><strong><span data-contrast="auto">Customer-Centric</span></strong><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p>
<ul>
<li>Partner closely with Implementation, Solutions Engineering, Conversions, and Add-On leadership to ensure alignment between process, execution, and outcomes.</li>
<li>Act as a key operational partner to Sales, Customer Success, and Product in aligning delivery expectations and timelines.</li>
<li>Serve as a selective executive escalation point for at-risk projects, in partnership with Implementation leadership.</li>
<li>Ensure clear and consistent communication of delivery health and risks to executive stakeholders.</li>
<li>Travel onsite as needed to support large enterprise and strategic customer implementations, leading project kickoffs, discovery sessions, executive stakeholder meetings, and escalation discussions to ensure successful project outcomes</li>
</ul>
<p><strong><span data-contrast="auto">Requirements: </span></strong><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="10" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="auto">8–10+ years of experience in project or program management within a SaaS environment, with a strong record of delivering complex customer implementations. </span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="10" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="auto">Experience in payments, insurance, or other regulated industries strongly preferred, with a clear preference for candidates with insurance implementation experience. </span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="10" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="auto">At least 3–5 years of experience leading project management teams or PMO functions. </span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="10" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="auto">Demonstrated experience building or scaling PMO capabilities in a high-growth environment. </span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="10" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="auto">Experience managing complex, multi-phase enterprise implementations involving multiple stakeholders and third-party partners.</span> </li>
</ul>
<p><strong><span data-contrast="none">Core Competencies & Skills</span></strong><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559739":0,"335559740":240}"> </span></p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="11" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Strong operational and systems thinking, with the ability to design scalable processes without over-engineering. </span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559739":0,"335559740":240}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="11" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Deep understanding of project lifecycle management, forecasting methodologies, and delivery governance. </span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559739":0,"335559740":240}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="11" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Proven ability to drive accountability and enforce standards across cross-functional teams. </span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559739":0,"335559740":240}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="11" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Strong analytical skills with the ability to translate project-level data into actionable insights. </span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559739":0,"335559740":240}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="11" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Excellent communication skills with the ability to engage both technical and business stakeholders. </span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559739":0,"335559740":240}"> </span> </li>
</ul>
<p><strong><span data-contrast="none">Technical & Domain Expertise</span></strong><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559739":0,"335559740":240}"> </span></p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="12" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Experience with modern project management and Professional Services Automation (PSA) tools (e.g., Rocketlane, SmartSheet, or similar). </span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559739":0,"335559740":240}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="12" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Solid understanding of SaaS delivery models, integrations, and implementation lifecycles. </span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559739":0,"335559740":240}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="12" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Familiarity with APIs, data exchange, and enterprise system integrations. </span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559739":0,"335559740":240}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="12" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Knowledge of payments ecosystems, billing platforms, or insurance systems is highly desirable</span><strong><span data-contrast="none">.</span></strong> </li>
</ul>
<p><strong><span data-contrast="none">Benefits: </span></strong> <span data-contrast="none"> </span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559739":0,"335559740":240}"> </span></p>
<p><span data-contrast="none">We offer a competitive benefits program including:</span> <span data-contrast="none"> </span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559739":0,"335559740":240}"> </span></p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Medical, dental, vision, life & disability insurance</span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559739":0,"335559740":240}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">401(k) plan with company match</span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559739":0,"335559740":240}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Flexible Time Off (FTO), wellbeing days, paid holidays, and summer Fridays</span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559739":0,"335559740":240}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Mental health resources</span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559739":0,"335559740":240}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Paid parental leave</span></li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Tuition reimbursement</span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559739":0,"335559740":240}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Employee Resource Groups (ERGs)</span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559739":0,"335559740":240}"> </span></li>
</ul><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p><span class="TextRun SCXW262614932 BCX8" lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW262614932 BCX8">Base salary is one </span><span class="NormalTextRun SCXW262614932 BCX8">component</span><span class="NormalTextRun SCXW262614932 BCX8"> of total compensation. Employees may also be eligible for an annual bonus or commission. Some roles may also be eligible for overtime pay. The above </span><span class="NormalTextRun SCXW262614932 BCX8">represents</span><span class="NormalTextRun SCXW262614932 BCX8"> the expected base compensation range for this job requisition. </span><span class="NormalTextRun SCXW262614932 BCX8">Ultimately, in</span> <span class="NormalTextRun SCXW262614932 BCX8">determining</span><span class="NormalTextRun SCXW262614932 BCX8"> your pay, </span><span class="NormalTextRun SCXW262614932 BCX8">we’ll</span><span class="NormalTextRun SCXW262614932 BCX8"> consider many factors including, but not limited to, skills, experience, qualifications, geographic location, and other job-related factors.</span></span><span class="EOP SCXW262614932 BCX8" data-ccp-props="{"201341983":0,"335557856":16777215,"335559739":0,"335559740":240}"> </span></p></div><div class="title">Base Compensation Range</div><div class="pay-range"><span>$180,000</span><span class="divider">—</span><span>$210,000 USD</span></div></div></div><div class="content-conclusion"><p></p>
<p data-start="118" data-end="508">InvoiceCloud is committed to providing equal employment opportunities to all employees and applicants. We do not tolerate discrimination or harassment of any kind based on race, color, religion, age, sex, nationality, disability, genetic information, veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected under applicable laws.</p>
<p data-start="510" data-end="690">This commitment applies to all aspects of employment, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leave, compensation, and training.</p>
<p data-start="692" data-end="881">If you require a disability-related or religious accommodation during the application or recruitment process, and wish to discuss possible adjustments, please contact <a class="decorated-link cursor-pointer" data-start="859" data-end="880">jobs@invoicecloud.com</a>.</p>
<p data-start="883" data-end="948">Click <strong><a href="https://compliance.invoicecloud.net/california-job-applicant-privacy-notice" target="_blank">here</a></strong> to review InvoiceCloud’s Job Applicant Privacy Policy.</p>
<p data-start="950" data-end="1221"><strong data-start="950" data-end="979">For recruitment agencies:</strong> InvoiceCloud does not accept unsolicited resumes from agencies. Please do not forward resumes to our job aliases, employees, or any other company location. InvoiceCloud is not responsible for any fees associated with unsolicited submissions.</p>
<p></p></div>
Perks & benefits
- 401k
- Unlimited Vacation
- Paid Time Off
- Pension Matching
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