Director, Revenue Management

Who is Forum Make Space?

Forum Make Space (FMS) is a proudly Canadian-owned real estate investment and operating platform focused on self-storage and specialty storage solutions across Canada.

Operating nationally as Make Space Storage, we have a growing footprint of more than 60+ locations from British Columbia to Quebec and continue to expand through acquisitions, development, and operational excellence.

Our platform combines institutional investment discipline with hands-on operating expertise. Through a vertically integrated model, we acquire, develop, and operate storage assets with a long-term value creation strategy.

About the Role:

Make Space Storage is seeking a driven, analytical, and operationally minded Director of Revenue Management to lead pricing strategy, revenue optimization, occupancy management, and customer acquisition performance across our growing self-storage portfolio.

This is a high-impact leadership role responsible for maximizing portfolio revenue and profitability through intelligent pricing strategies, disciplined revenue management practices, effective tenant rate increase programs, and close cross-functional alignment with Operations, Marketing, and Executive Leadership.

The ideal candidate combines strong analytical and commercial capabilities with leadership presence, operational awareness, and a relentless focus on performance. This individual will play a critical role in helping Make Space drive occupancy growth, improve REVPAS performance, and optimize bottom-line NOI across the portfolio.

This position is intended for a leader who thrives in a fast-paced, entrepreneurial, and operationally focused environment and who is excited to build and evolve revenue management capabilities within a rapidly growing platform.

Key Responsibilities:

Revenue Management & Pricing Strategy
•    Lead and continuously refine portfolio-wide pricing strategies designed to maximize occupancy, REVPAS, NOI, and long-term portfolio value.
•    Develop dynamic pricing models based on occupancy trends, demand patterns, seasonality, competitor positioning, customer behavior, and market conditions.
•    Design and execute intelligent tenant rate increase strategies balancing revenue growth, customer retention, and occupancy performance.
•    Monitor and evaluate promotional effectiveness, discounting strategies, and pricing elasticity across markets.
•    Drive disciplined revenue management practices across all facilities and operating regions.

Portfolio Performance Leadership
•    Establish KPI frameworks and reporting standards related to occupancy, lead conversion, move-ins, move-outs, customer acquisition costs, rate performance, and revenue trends.
•    Identify underperforming facilities and partner with Operations leadership to implement targeted performance improvement plans.
•    Lead data-driven analysis related to occupancy stabilization, lease-up strategy, customer acquisition performance, and overall portfolio optimization.
•    Partner closely with Executive Leadership on revenue forecasting, budgeting, and strategic planning initiatives.

Cross-Functional Leadership
•    Build strong working relationships with Operations, Marketing, and Customer Contact Center leadership teams to ensure alignment around occupancy growth and customer acquisition strategy.
•    Collaborate with Marketing leadership to optimize campaign effectiveness, lead generation quality, and customer acquisition ROI.
•    Support Operations leadership in developing field-level accountability around lead management, customer conversion, and pricing execution.
•    Act as a key strategic partner to General Managers and regional leadership teams.
Reporting, Analytics & Systems
•    Oversee the development and enhancement of revenue management dashboards, reporting tools, and near real-time operational analytics.
•    Utilize tools such as Power BI, Excel, SiteLink, Veritec, Octerm, and other reporting platforms to drive insights and decision-making.
•    Provide regular performance reporting and strategic recommendations to Executive Leadership.
•    Continuously improve reporting capabilities, operational visibility, and analytical infrastructure across the organization.

Qualifications & Experience:
•    7–15+ years of experience in Revenue Management, Yield Management, Pricing Strategy, Commercial Analytics, or Portfolio Revenue Optimization.
•    Leadership experience within self-storage, hospitality, multifamily, parking, retail, airline, or other yield-management industries strongly preferred.
•    Demonstrated success improving revenue performance, pricing execution, occupancy trends, and bottom-line profitability.
•    Strong understanding of customer acquisition strategy, pricing psychology, and operational performance management.
•    Advanced proficiency in Microsoft Excel and business intelligence/reporting platforms such as Power BI or Tableau.
•    Strong analytical, strategic thinking, and problem-solving capabilities.
•    Excellent communication and leadership skills with the ability to influence cross-functional teams.
•    Experience with SiteLink, Veritec, Octerm, SQL, or similar operational/reporting systems considered an asset.
•    Bachelor’s degree in Business, Finance, Economics, Statistics, Data Analytics, or related field preferred.

What You Bring
•    High-performance and ownership mindset.
•    Strong commercial instincts paired with analytical rigor.
•    Ability to drive accountability and influence operational behavior.
•    Entrepreneurial approach with a bias toward action and continuous improvement.
•    Strong relationship-building skills across operational and executive teams.
•    Passion for performance optimization, revenue growth, and operational excellence.