Associate Director, Security

• Strategic planning and direction of security operations within the research libraries 

• New security trainings and protocols to security staff to ensure the safety of patrons and staff

• The structure and culture of the library and how to support the NYPL’s strategic mission 

• Performance of security supervisors and contract staff to ensure the security needs of the library are being met efficiently 

• Develop relationships with research library leadership and understand their security needs
• Learn the structure of the security department and develop an assessment protocol

• Use the information obtained by the assessment protocols and recommend changes to improve the efficiency of the security department

• Manage the implementation of new security protocols  

• Conduct surveys to determine the types of security related needs that will need to be addressed in security planning 
• Consult with officials of area government and other institutions in order to determine and mitigate NYPL needs in the event of a natural disaster or other emergency. Partners with the NYPD, FDNY, OEM and other entities to facilitate response effort coordination
• Develop and administer emergency/security preparedness training courses that teach staff how to effectively respond to major emergencies and disasters
• Coordinate security response or crisis management activities such as ordering evacuations, opening public shelters, and implements special needs plans and programs for NYPL
• Assist the Senior Director of Security by partnering with internal and external officials to prepare and analyze damage assessments following disasters or emergencies
• Inspect all NYPL facilities and emergency management equipment such as mass communications equipment in order to determine their operational and functional capabilities in emergency situations
• Maintain current knowledge of federal, state and local regulations affecting emergency plans, and ensures that plans adhere to these regulations
• Manage and evaluate the performance of security staff 
• Conduct thorough investigations related to library policy violations, patron safety incidents, and staff misconduct to ensure compliance and a safe community environment.

Required Education, Experience & Skills

• Bachelor's Degree in Criminal Justice, Police Science, Security Management or related field required
• Valid driver's license with a good driving record

• 10+ years of leadership experience within the security, emergency management and training fields experience 
• 5 - 7 years of experience directly supervising, training and scheduling staff

• Strong interpersonal, verbal and written communication skills
• Proficient with computer technology and softwares including Microsoft Office and Google Suite
• Ability to exercise caution and discretion; effective judgment and decision-making during emergency situations, and dealing professionally with the staff and public
• Strong working knowledge of the penal code and other NYC ordinances
• Commitment to providing excellent customer service to staff, patrons and external clients
• Promote a collaborative team environment rooted in mutual respect and clear communication to ensure seamless security operations 
• Optimize security workflows and utilize modern technologies to deliver measurable safety outcomes
• Proficient with CCTV technology
• Ability to lead investigations 

• Team Leadership: Directly supervise a team of multiple Security Supervisors, providing clear guidance, accountability, and support during assigned shifts. Promote professionalism, courtesy, and vigilance at all times.
• Performance Oversight: Monitor staff attendance, punctuality, post compliance, and incident response. Provide feedback regularly and escalate performance issues or disciplinary concerns to senior leadership/HR when necessary.
• Training and Development: Assist in the onboarding of new guards. Identify training needs and coach staff in real-time to ensure continuous professional development and adherence to NYPL policies.
• Scheduling and Coverage: Collaborate with the Security management team to ensure posts are covered adequately, including adjusting assignments for call-outs, events, or emergencies.

More...

• Be Helpful to patrons and colleagues
• Be Resourceful in solving problems 
• Be Curious in all aspects of your work
• Be Welcoming and Inclusive

• Office setting
• Public library setting
• Outdoors

• Ability to walk or stand for prolonged periods 
• Lifting up to 50 lbs may be required
• Travel within NYC required

• Yes

• Non-Union

• Exempt/Non-Exempt

• 35 hours per week; varied schedule
• On-site 5 days per week
• Availability on evenings and weekends required