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Director, UX Design
Bigpanda
United StatesRemote3mo ago
- Employment
- Full-time
- Seniority
- Lead
About the role
- Define AI-native UX principles and interaction models for an agentic, AI platform
- Lead the design process user-centered conceptual models and prototypes while collaborating closely with Engineering, PMs.
- Own the end-to-end user experience across BigPanda’s products and core platform capabilities for key ITOps personas
- Create and evolve a scalable design system that supports both human-crafted and AI-generated interfaces across products
- Use rapid prototyping, user research, behavioral data, and AI-assisted design tools to shape product strategy and roadmap
- Operate as a player-coach, in a high-velocity environment, building design operations foundations while hiring, mentoring, and leading a growing UX team.
- 8+ years in UX / Product Design with experience leading design for complex B2B SaaS platforms
- Proven track record designing AI-powered or agentic systems and workflows
- Experience owning cross-product design systems and interaction patterns at scale
- Strong portfolio demonstrating systems thinking, interaction design, and measurable product impact
- Ability to influence product strategy and executive decision-making across Product and Engineering
- Comfortable operating as a player-coach in early-stage or small design organizations
- Experience designing for operational or technical users in areas such as ITOps, DevOps, observability, security, or ITSM
- Strong perspective on AI-native design and human–AI collaboration, including familiarity with modern AI-assisted design and research tools
- Competitive equity
- Remote-first environment
- Unlimited PTO
- Twelve (12) paid holidays throughout the year
- Comprehensive health benefits
- #PandaParent support. Financial assistance for fertility, adoption, and surrogacy expenses, plus up to eighteen (18) weeks of fully paid leave for birthing parents and up to twelve (12) weeks for non-birthing parents.
- Financial planning services
- Employee learning & development budget
- Values-based recognition (quarterly and annually)
- Social community & ERG programs
- Dog friendly office
- Lunches provided in office
- Flexible work environment along with a work-from-home stipend to support remote work arrangements
- Values-based culture
Perks & benefits
- Medical Insurance
- Unlimited Vacation
- Paid Time Off
- Home Office Budget
- Equity Compensation
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