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Dispatcher (Not a Remote Position)
bellows
United States$22–30Remote8mo ago
- Employment
- Full-time
About the role
- Dispatching installers or service technicians to jobs
- Scheduling and monitor service requests, emergency calls and multi-day installs
- Main point of contact for field staff and customers
- Provides support and guidance to team of 8 - 20 field staff
- Collaborates with internal staff to assure efficiency and optimization
- Must have a willingness to train and provide back up to other dispatchers
- Make outbound calls to customers to schedule appointments and installs
- Maintains records and monitors records and debriefs via Service Titan
- Effectively communicate job information to technicians and installers
- HVAC, electrician or plumbing dispatch experience preferred
- Strong previous customer service experience
- Able to work with very minimal supervision
- Ability to interact well with all employees and perform as a team player is essential
- Possess excellent communication skills and maintain a pleasant, friendly demeanor
- Possess strong attention to detail and able to multi-task
- Have strong computer and tech ability. Computer and various software applications are used throughout the day.
- Must be a fast learner with new technology and software applications
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