Senior Dispatcher (US)

About us
Billor is building the largest Trucking Ecosystem in the United States, combining Freight and Technology for Truck Drivers, Freight Brokers, and Autonomous Trucks, creating higher efficiency, stronger margins, and a more connected supply chain.

About the role

We are hiring a US Fleet Operations Lead Dispatcher to own and scale a portfolio of 15–30 independent (1099) drivers.

This is a high-performance role for someone who wants real ownership, direct impact on revenue, and the opportunity to grow within a fast-scaling freight and technology operation.

You will operate at the intersection of dispatch, operations, and financial performance — with full accountability for outcomes.

Driver Portfolio Ownership (P&L Responsibility)

Own the full operational and financial performance of a dedicated portfolio of 15–30 drivers.

Each truck and driver is a revenue-generating unit, and you are responsible for maximizing its output.

You will:

• Source and secure high-quality freight through internal tools and the Billor broker network
• Optimize revenue per truck while actively managing costs (fuel, deadhead, maintenance, downtime, etc.)
• Make real-time decisions that directly impact profitability and utilization
• Act as the primary operator and escalation point for your drivers
• Maintain strong driver relationships while driving consistent execution
• Balance short-term performance with long-term retention and stability

Dispatch & Operations

• Manage and execute loads in real time, ensuring on-time pickup and delivery
• Plan routes using HOS to maximize productive miles
• Communicate clearly and proactively with Driver Customers and Broker Partners
• Anticipate and resolve issues (delays, detention, rejections, disruptions)
• Ensure accurate, timely documentation (BOLs, PODs, check calls)

Operational & Financial Performance

• Optimize RPM and overall load profitability
• Evaluate every load through a cost vs. revenue lens
• Reduce deadhead and increase paid miles
• Monitor fuel usage and drive efficiency
• Ensure clean documentation for timely billing

Efficiency & Continuous Improvement

• Leverage TMS and Billor technology to improve execution
• Identify and close performance gaps
• Reduce deductions through better planning and discipline
• Continuously refine how the portfolio is managed and scaled

Driver & Asset Management

• Manage drivers across varying experience levels
• Balance home time with operational performance
• Coordinate maintenance to minimize downtime
• Support drivers through breakdowns and critical situations
• Address performance issues quickly and directly

Reporting Structure

• First 30–90 days: Reports directly to Head of Freight (US)
• Long term: Integrated into a hybrid structure with international support in Brazil

This role also serves as a key operator and SME, helping elevate dispatch standards across the organization.

Compensation

• Base salary + performance-driven commission (paid monthly)
• Commission tied to gross revenue and key KPIs
• Significant upside as portfolio size and efficiency increase

• 3+ years of flatbed, step-deck, or specialized freight dispatching experience.
• Proven success managing and retaining independent (1099) drivers or owner-operators.
• Deep understanding of profitability metrics, including RPM, deadhead, and cost optimization.
• Solid knowledge of DOT Hours of Service (HOS) and flatbed securement regulations.
• Proficiency with modern TMS, ELD platforms, and proprietary technology.
• Strong negotiation skills and the ability to solve real-time breakdowns calmly.

Preferred:

• Experience collaborating daily with international or remote support teams (specifically in Brazil).
• Background in a high-growth, tech-enabled logistics or startup environment.
• Proficiency in Spanish and/or Portuguese (Brazil) is a plus