Dispatcher

About the Role

Key Responsibilities

• Continuously monitor live camera feeds from active work zones to ensure site safety, compliance, and operational progress. 
• Dispatch field crews and specialized equipment to job sites according to the approved schedule. 
• Process incoming client requests and ensure they are properly added to the current work schedule. 
• Handle incoming calls and messages from US-based customers, field crews, and supervisors. 
• Serve as a communication point between office staff, field teams, supervisors, and customers. 
• Register complaints, claims, and operational issues, and escalate them to management when needed. 
• Immediately notify management or supervisors about emergencies, incidents, delays, or other issues at road sites. 
• Maintain accurate operational logs, including crew start and end times, for reporting and payroll calculation. 
• Assist supervisors with daily reports and documentation. 
• Support smooth communication between office and field teams. 
• Follow internal procedures and ensure all information is recorded accurately and on time.

Skills, Knowledge and Expertise

•  Higher education is not mandatory. 
•  Students or recent graduates are welcome to apply. 

•  Previous experience is not required. 
•  Training will be provided. 

• Intermediate to Advanced English is required for communication with US-based customers and field crews. 
• Basic Russian is required for internal communication with field employees and supervisors. 
• Confident user of Microsoft Office, especially Excel and Word. 
• Strong attention to detail. 
• Ability to work with real-time monitoring systems. 
• Ability to remain calm and focused under pressure. 
• Strong multitasking and organizational skills. 
• Ability to make quick decisions in time-sensitive situations. 
• Responsible, reliable, and able to follow established procedures.

Benefits

• Competitive salary package;
• Being part of a international, dynamic work environment;
• Professional development (seminars, courses);
• Paid time off (PTO) such as sick days and vacation days;