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- Employment
- Full-time
About the role
- Communicate with drivers and installers to ensure timely delivery to FIDELITONE Last Mile customers.
- Communicate with schedulers and warehouse personnel to verify accurate staging, delivery and removal of freight for FIDELITONE clients.
- Responsible for sorting and preparing all delivery paperwork.
- Ability to operate FIDELITONE routing software to effectively communicate with drivers.
- Works with and assists drivers and customers to problem solve and provide excellent customer service.
- Effectively communicates incidents/accidents that may occur and reports. appropriately to Corporate Safety team and appropriate Operations staff.
- Responsible for communicating cancelled or rescheduled deliveries to end customer and client.
- Other duties as assigned.
Required Skills
- Minimum of 3 years of Logistics/Supply Chain, Dispatching, Transportation, Engineering, Business Analyst/Project Management.
- Working knowledge of DOT and Hours-of-Service (HOS) regulations for Commercial operators.
- Ability to communicate effectively across all levels of management, peers, and clients is necessary.
- Excellent problem-solving, task prioritization, follow-up, and customer service skills required.
- Intermediate computer proficiency in Excel and Word.
Required Experience
- High school diploma or equivalent.
- Prior dispatch experience a plus.
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