District Manager - Sydney

<p><strong>ABOUT INDIE CAMPERS</strong></p> <p>Indie Campers is a global leader in road-trip and outdoor travel, operating one of the largest fleets of RVs, campervans, and recreational vehicles across Europe, North America, and Oceania. With a footprint in dozens of cities and a rapidly expanding international network, we are redefining the way people explore the world by making travel more connected, meaningful, and accessible to all.</p> <p>The District Manager (DM) plays a pivotal role in this mission. As the senior operational leader of a cluster of cities, this role ensures that every city in their district runs to the highest standards of customer service, fleet readiness, safety, and profitability.&nbsp;</p> <p>This role serves as the critical bridge between field execution and company-wide strategy, shaping performance, enabling growth, and driving success across multiple markets.</p> <p>&nbsp;</p> <p><strong>ROLE OVERVIEW</strong></p> <p>The District Manager is responsible for the overall performance, financial health, and operational execution of a district comprising multiple cities.&nbsp;This includes:</p> <ul> <li>Leading &amp; developing a group of City Leads across several markets</li> <li>Managing district-level operational &amp; commercial performance</li> <li>Ensuring consistent customer experience and service excellence across cities.</li> <li>Driving cluster profitability through cost discipline, efficiency, &amp; revenue growth across all business units.&nbsp;</li> <li>Promoting a strong connection with local and central teams by combining regular field presence, flexible leadership availability</li> <li>Guaranteeing the execution of critical company initiatives at the city level.</li> </ul> <p>This position requires strong operational acumen, proven leadership, financial discipline, and the ability to influence cross-functional stakeholders.</p> <p>&nbsp;</p> <p><strong>KEY RESPONSIBILITIES</strong></p> <p><strong>Financial Performance &amp; Profitability Oversight</strong></p> <ul> <li>Own the district's overall financial performance, ensuring profitable growth across all business units, Rental, RV Sales and Servicing.</li> <li>Review P&amp;L performance city-by-city, identifying gaps, risks, and corrective actions.</li> <li>Drive cost optimisation across labour, servicing, suppliers, logistics, fleet usage, and consumables.</li> <li>Collaborate with Finance Business Partners on forecast, budget, and financial strategy.</li> <li>Ensure City Leads apply strong cost-control discipline in daily operations.</li> </ul> <p><strong>Cluster Leadership &amp; Multi-City Management</strong></p> <ul> <li>Lead and oversee a district of multiple cities across varying sizes and categories.</li> <li>Ensure consistent standards of operational excellence across all cities.</li> <li>Support City Leads with strategic direction, problem-solving, and execution.</li> <li>Conduct weekly alignment calls and monthly performance reviews with each City Lead.</li> <li>Ensure every city follows SOPs, safety rules, workflows, and customer service rituals.</li> </ul> <p><strong>Operational Excellence &amp; Fleet Performance</strong></p> <ul> <li>Oversee fleet readiness, utilisation, turnaround times, and unavailability across the district.</li> <li>Coordinate with Rental, Servicing, and regional teams to ensure fleet supply meets demand.</li> <li>Implement district-level plans to reduce downtime and increase service capacity.</li> <li>Drive standardisation and compliance across rental, servicing, and RV sales processes.</li> </ul> <p><strong>Customer Experience &amp; District-Wide Quality</strong></p> <ul> <li>Promote a customer-centric approach consistently throughout all city operations.</li> <li>Monitor customer satisfaction, complaints, and recurring service issues; enforce corrective plans.</li> <li>Ensure consistent service rituals, professional communication, and quality checks across all cities.</li> <li>Ensure escalations are resolved quickly and professionally.</li> </ul> <p><strong>People Leadership, Coaching &amp; Talent Development</strong></p> <ul> <li>Lead, coach, and mentor all City Leads in the district.</li> <li>Build a high-performance culture rooted in accountability, teamwork, and ownership.</li> <li>Identify leadership gaps and create tailored development plans for City Leads.</li> <li>Work closely with the People team and Talent recruiters to hire top talent and manage performance.</li> <li>Promote internal mobility and career progression driven by performance (“climb the ladder” philosophy).</li> <li>Builds strong leadership by mentoring next-in-line talent to ensure full coverage, continuity, and operational stability during absence or district needs.</li> </ul> <p><strong>Cross-Functional Partnership &amp; Stakeholder Management</strong></p> <ul> <li>Builds strong cross-functional collaboration, driving unified decision-making, operational standardisation, and consistent customer experience across the district.</li> <li>Influences and partners with internal stakeholders at all levels, ensuring that district priorities, performance needs, and operational insights are integrated into company-wide strategies.</li> </ul> <p><strong>&nbsp;Growth &amp; Expansion Execution</strong></p> <ul> <li>Drives district growth by supporting new market openings and expansion initiatives, ensuring operational readiness, resource planning, and seamless execution aligned with Indie Campers’ expansion roadmap.</li> </ul> <ul> <li>Oversees the in-fleeting of new vehicles across the district, coordinating fleet allocation, workshop readiness, local infrastructure, and team preparedness to ensure new units are fully operational from day one.</li> </ul> <p><strong>Strategic &amp; Commercial Execution Across the District</strong></p> <ul> <li>Drive district-level targets across rental, servicing, and RV sales.</li> <li>Identify commercial opportunities, pricing gaps, and ancillary growth potential.</li> <li>Oversee demo readiness and vehicle sales execution across all cities.</li> <li>Support City Leads in managing vendor performance and contract compliance.</li> </ul> <p><strong>Compliance, Safety &amp; Audit Management</strong></p> <ul> <li>Ensure all cities comply with legal, safety, and operational requirements.</li> <li>Oversee audit preparation: documentation accuracy, fleet criteria, stock control, servicing, and safety standards.</li> <li>Develop action plans for low-performing cities to quickly correct deviations.</li> </ul> <p><strong>High-Visibility Leadership &amp; On-Site Presence</strong></p> <ul> <li>Conduct regular city visits and operational walk-throughs.</li> <li>Step in to support critical operational moments (peak weeks, major issues).</li> <li>Promote hands-on leadership, proximity, and operational discipline by example.</li> </ul> <p>&nbsp;</p> <p><strong>EXPERIENCE AND QUALIFICATIONS</strong></p> <ul> <li>7-10+ years of operational leadership in mobility, logistics, hospitality, rental, or multi-site management.</li> <li>Proven track record in managing large teams and multiple locations.</li> <li>Strong financial acumen and experience interpreting P&amp;Ls.</li> <li>Excellent communication, coaching, and crisis-management skills.</li> <li>High proficiency in Excel/Sheets and KPI dashboards.</li> <li>Ability to influence senior stakeholders and lead through complexity.</li> <li>Hands-on leadership style with strong problem-solving skills.</li> <li>Driving License (Category B) required.</li> <li>Fluent in English; additional languages are a plus.</li> </ul> <p>&nbsp;</p> <p><strong>WHAT WE OFFER</strong></p> <ul> <li>Strategic, high-impact leadership role within one of our most critical business units.</li> <li>Direct influence on multi-city performance, customer satisfaction, and revenue.</li> <li>Career progression towards General Manager, Managing Director, or HQ leadership roles.</li> <li>Competitive compensation package and travel perks.</li> <li>A fast-scaling, multicultural environment where autonomy and ownership matter.</li> </ul> <p>&nbsp;</p>