911 Diversion Coordinator (Central Region)

• Osage
• Cole
• Miller
• Camden
• Laclede

Key Responsibilities

• Engage, educate, and support PSAPs on 911 Diversion program processes and partnership opportunities
• Build and maintain strong relationships with dispatch centers and law enforcement partners
• Provide training, technical assistance, and ongoing collaboration to dispatch staff
• Deliver person-centered, trauma-informed crisis intervention via phone
• Identify caller needs quickly and coordinate the most appropriate level of support (e.g., mobile outreach, intake, community resources)
• Complete Zero Suicide screenings and ensure timely follow-up with dispatch staff
• Partner with Crisis Line Clinicians and Mobile Crisis Response
• Conduct required follow-up calls with callers and community partners
• Attend scheduled meetings and supervision, maintain productivity, and complete accurate documentation
• Provide culturally responsive support and maintain knowledge of Compass Health services and referral resources
• Ensure strong communication with each caller’s multidisciplinary treatment team
• Remain flexible with scheduling and assist with additional responsibilities as needed

Education, Skills, Knowledge and Expertise

• Thrive in collaborative, community-focused work and enjoy building partnerships
• Remain steady, empathetic, and solution-oriented when supporting people in crisis
• Communicate clearly with a wide range of partners, from dispatch professionals to clinical teams
• Can balance outreach, training, and clinical phone support with ease
• Are committed to culturally responsive, strengths-based services
• Appreciate the impact of connecting individuals with the right support at the right moment