Doorman

Key Responsibilities:

• Welcome all guests, visitors, and patrons with courtesy, professionalism, and enthusiasm.

• Open and close doors for guests entering and leaving the hotel.

• Assist guests with luggage and coordinate with Bell Attendants when required.

• Provide directions and information regarding hotel facilities, services, events, and local attractions.

• Assist guests with transportation arrangements, including taxis and private vehicles.

• Maintain a clean, organized, and presentable entrance area at all times.

• Monitor guest arrivals and departures and communicate relevant information to Front Office and Concierge teams.

• Assist in managing traffic flow at the hotel entrance.

• Support VIP arrivals and departures in coordination with hotel departments.

• Ensure adherence to hotel safety, security, and service standards.

• Handle guest inquiries and requests promptly and professionally.

• Report any suspicious activity, safety hazards, or maintenance issues to the appropriate department.

Qualifications & Experience:

• High school diploma or equivalent qualification.

• Previous experience in a luxury hotel, hospitality, customer service, or guest relations role is preferred.

• Excellent interpersonal and communication skills.

• Professional appearance and grooming standards.

• Ability to remain courteous and calm under pressure.

• Good knowledge of hospitality etiquette and guest service standards.

• Ability to stand for extended periods and perform physical duties when required.

• Basic knowledge of local attractions, transportation options, and surrounding areas is an advantage.

• Fluency in English is required; additional languages are an advantage.