DoW HQ Operations Consultant

<h1>Project Summary</h1> <p>Technical Assent supports a Department of War Directorate whose senior leadership receives a high volume of taskings through the DoW Correspondence and Task Management System (CATMS) and the Enterprise Task Management Software Solution 2.0 (ETMS2). The client is shifting from a decentralized model — where individual team members maintained their own accounts and triaged taskings independently — to a centralized workflow function that ensures consistent intake, assignment, tracking, and on-time delivery of senior-leadership actions across multiple directorates. The Workflow Manager owns this centralized process end-to-end, serving as the single point of coordination between the Directorate's senior government leaders and the contractor team supporting them.</p> <h1>Role Description</h1> <p>The Workflow Manager serves as the central point of intake and distribution for all taskings received through CATMS and ETMS2 for the OSW client. Working closely with directorate leads and the broader contractor team, the Workflow Manager ensures every action is logged, assigned, tracked, and delivered on time and at quality. Specific responsibilities include:</p> <ul> <li>Operate as the primary CATMS and ETMS2 user of record for the Directorate, monitoring queues and routing incoming taskings to the appropriate directorate or action officer.</li> <li>Coordinate assignment decisions with directorate leads based on subject matter, current workload, and deadline; track status from intake through final response.</li> <li>Communicate clearly and professionally with senior government stakeholders and contractor team members, adjusting tone and content to the audience.</li> <li>Apply a working understanding of decision authority in a government-contractor environment — recognizing where the role is to coordinate, recommend, and execute rather than to decide.</li> <li>Analyze tasking patterns, volume, and recurring issues; provide data-driven recommendations to improve cycle time, quality, and predictability.</li> <li>Anticipate risks to deadlines and quality, escalate at-risk items proactively, and propose mitigations.</li> <li>Develop and maintain reusable process assets such as SOPs, templates, intake checklists, status reports that institutionalize the centralized workflow model and reduce dependency on tacit knowledge.</li> <li>Build trust and rapport with the client by treating each tasking in the broader strategic context of the Directorate's mission and the senior leader's priorities.</li> </ul> <h1>Consultant Level Expectations</h1> <ul> <li>Independently manages time to complete assigned tasks, leads others in completing simple tasks, and contributes to team effort.</li> <li>Broadens general knowledge, skills, and abilities within Technical Assent Capability Areas.</li> <li>Participates in and applies Technical Assent's consulting approaches and methods.</li> <li>Shares knowledge with internal and external peers through writing and speaking 3–5 times per year.</li> <li>Supports business development by playing an active role in researching customer needs, the competitive environment, and actively supporting proposal efforts.</li> <li>Recognizes opportunities and helps define customer solutions.</li> <li>Maintains professional demeanor that is always consistent with Technical Assent core values.</li> </ul> <h1>Required Qualifications</h1> <ul> <li>Bachelor's degree.</li> <li>2+ years of relevant experience.</li> <li>Active DoW Secret or Top Secret security clearance.</li> <li>Demonstrated hands-on experience with CATMS, ETMS2, or both.</li> <li>Demonstrated ability to communicate clearly and professionally — in writing and verbally — with senior government leaders and contractor teammates.</li> <li>Process-oriented working style with a track record of following defined workflows and improving them where appropriate.</li> <li>Working understanding of decision authority and roles within a government-contractor environment.</li> </ul> <h1>Preferred Qualifications</h1> <ul> <li>Prior experience as a DoW action officer or in a role managing official tasks or correspondence for a DoW senior leader office</li> <li>Experience drafting, reviewing, or coordinating executive correspondence or staff packages for senior DoW or military leadership</li> <li>Experience in process design, SOP authorship, or workflow standardization.</li> </ul> <h2><strong>THE COMPANY</strong></h2> <p>Technical Assent is passionate about services – in government, business, and not-for-profit. We design exceptional service experiences, engineer them to be robust, and deliver real capability and business outcomes for our clients. You will be working on government programs that have strategic importance to our client. &nbsp;Your team will work IN and ON the client’s core mission – helping them to deliver their services day-to-day while simultaneously looking for opportunities to improve.&nbsp; Our work is <strong>Driven by Evidence</strong>, <strong>Grounded in Understanding, and Focused on Impact</strong>. &nbsp;</p> <h2><strong>A LITTLE ABOUT OUR CULTURE</strong></h2> <p>We look for these attributes in our teammates.</p> <ul> <li><strong>Our team</strong> combines the creative and the pragmatic to deliver the results that matter most to our clients. &nbsp;We see beauty when art and science come together.</li> <li><strong>We seek</strong> self-starters, people who are confident in tackling challenges independently and bringing this to high-performing teams. &nbsp;We continually seek feedback from our customers and employees, looking for opportunities to grow.</li> <li><strong>We are</strong> a small company which gives you an essential voice in shaping our culture. &nbsp;You will help grow our culture, and you will grow from the experience, too.</li> </ul> <p>You will be part of a team to take an improvement concept and transform it into a capability – an asset that provides measurable value to our client’s mission. &nbsp;The team will work with users, prototype, develop, and deliver new capabilities.&nbsp; We hold ourselves accountable to impacting outcomes.</p> <div class="p-rich_text_section"><strong data-stringify-type="bold">Additional Information:</strong><br>Come as you are - Technical Assent is committed to a workplace free of discrimination. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. Hiring decisions are based solely on merit, qualifications, and business needs. We offer a highly competitive benefits package to all full-time employees that includes:</div> <ul class="p-rich_text_list p-rich_text_list__bullet p-rich_text_list--nested" data-stringify-type="unordered-list" data-list-tree="true" data-indent="0" data-border="0"> <li data-stringify-indent="0" data-stringify-border="0">Flexible PTO</li> <li data-stringify-indent="0" data-stringify-border="0">Healthcare coverage (medical, dental, vision)</li> <li data-stringify-indent="0" data-stringify-border="0">FSA and HSA</li> <li data-stringify-indent="0" data-stringify-border="0">Short and long-term disability</li> <li data-stringify-indent="0" data-stringify-border="0">401(k) with employer contributions, training and wellness allowances, and commuter benefits.</li> </ul> <div class="p-rich_text_section">In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Technical Assent, please email&nbsp;<a href="mailto:kcate@technicalassent.com">kcate@technicalassent.com</a>. For more information about our company, please visit our website at <a class="c-link c-link--underline" href="http://www.technicalassent.com/" target="_blank" data-stringify-link="http://www.technicalassent.com" data-sk="tooltip_parent">www.technicalassent.com</a>.</div>