Driver Manager

Key Responsibilities

• Driving a significant reduction in road traffic collision and customer injury rates.
• Embedding The Three “Sees” defensive driving strategy.
• Completing thorough investigations into all incidents to identify root cause and actions to prevent reoccurrence on an individual and wider basis.
• Actively monitoring the Bus Customer Experience Survey (BCES) and ensuring that drivers are striving for the best scores while intervening as necessary if they do not.
• Educating drivers proactively on delivering excellent customer experience.
• Having a good working knowledge of the UK Domestic Drivers’ Hours’ Regulations.  Acting on any breaches found through internal checks or audits.
• Ensuring all drivers are aware of the role of the DVSA and the need to report any DVSA checks immediately.
• Carrying out driver license audits twice each year and on any enhanced risk basis.
• Managing the sickness absence levels of direct reports, either commending good attendance or applying the Attendance Policy as required. 
• Producing effective occupational health referrals so that the doctor is able to assist the employee and you in managing sickness absence.
• Working with Allocations and Central Duty Managers (CDMs) to ensure staff lost mileage is minimised and that any appropriate actions are taken.
• Working with all necessary departments (e.g. Performance / Schedules / Engineering) as well as drivers to minimise lost mileage to Other Deductible (OD) reasons. 

Skills, Knowledge and Expertise

• People skills – communication, listening, adaptability to your audience.
• Experience of conducting investigative interviews, preparing casework and hearing cases where applicable.
• Strong organisational, time management and communication skills.
• Good working knowledge of Microsoft Office packages.
• Qualification in IOSH would be desirable.

Benefits

• Free travel on all TfL routes for you and a friend or family member (once you’ve worked with us for three months) 
• Free online and face-to-face counselling, legal advice and more through our employee assistance programme
• Our contributory pension scheme – you put in 5% of your salary each month and we’ll add 3% on top. Our pensions also include a death-in-service benefit which pays out a tax-free lump sum if you die while you’re employed by us
•  Life insurance (if you sign up to the pension scheme)
• Employee benefits from shops and retailers – including Apple, Adidas, Nike, Vue, Odeon, Sainsbury’s, Asda, Morrisons and more