Driver Operations Specialist

Key Responsibilities

• Drive strategy: Design and implement strategies to attract, activate, and retain drivers through effective acquisition channels, tools, and team management.
• Analyze Regional and Market Trends: Use reporting tools given as well as study socio-economic landscapes and user behavior across specific regions, countries, and cities to inform strategies.
• Manage Recruitment Budgets and KPIs: Plan and oversee recruitment budgets while ensuring alignment with key performance indicators.
• Multi-Factor Market Research: Perform immersive studies of new countries or cities, assessing socio-economic conditions through in-depth interviews with users and stakeholders. Supervise and ensure accuracy in research conducted across regions to drive actionable insights. Conduct interviews and focus groups, form actionable conclusions, and leverage findings to improve products and services.
• Competitor Monitoring: Evaluate competitors in targeted regions, countries, and cities to identify market gaps and opportunities.
• Drive cross-functional cooperation: Build strong, collaborative relationships with other departments to achieve exceptional results - business development, marketing, marketplace efficiency and other.
• Excellent people management: Ensure transparent target set up as well as performance tracking; each team member to have personalized development plan.

Skills, Knowledge and Expertise

• Fluent Arabic and B2+ English.
• 2-3+ years experience in business operations/expansion/launching. Ride-Hailing, Delivery, and E-commerce fields are highly preferred.
• Knowledge of analytical tools: Tableau, Google services, and other BI.
• Strong understanding of the sales funnel and how it applies to driver acquisition.
• Sales team management experience is highly desirable, particularly in recruitment or acquisition environments.
• Strong analytical and problem-solving skills to address challenges in driver recruitment and recommend improvements.
• Adaptability and flexibility in a fast-paced environment with evolving recruitment demands and market conditions.
• Knowledge of local transportation regulations and market trends would be a plus.
• Adaptability and flexibility.
• Attention to detail and a data-driven mindset.
• Excellent communication and collaboration skills.

Why join us

• Help us challenge injustice by creating fair choices for millions of people across 1100+ cities in 48 countries.
• Develop your professional skills with access to mentoring, career consulting, and learning programs.
• Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
• Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
• Work alongside people who take initiative, speak openly, and challenge themselves to grow.
• Improve your language skills through co-financed courses and internal speaking clubs.