Dutch language Player support specialist for gaming department in Sofia Bulgaria

Mercier Consultancy is thrilled to offer an opportunity for a Dutch Language Player Support Specialist to join our gaming department in Sofia, Bulgaria! In this role, you will be the primary support representative for our Dutch-speaking gaming community, ensuring that players receive exceptional assistance and support.

As a Player Support Specialist, you will handle player inquiries, troubleshoot game-related issues, and create a friendly atmosphere for our players. We are looking for individuals who are passionate about gaming and have excellent communication skills to effectively engage with our community.

Responsibilities

• Provide outstanding support to Dutch-speaking players through email, chat, and social media platforms
• Address technical issues, gameplay queries, and account inquiries
• Log and maintain accurate documentation of customer interactions in our support system
• Collaborate with other teams to resolve complex player inquiries seamlessly
• Collect and communicate player feedback for service enhancements
• Help cultivate a positive gaming community through effective engagement
• Remain informed about the latest gaming trends and updates

Requirements

• Fluency in Dutch and English, both written and spoken
• Exceptional communication and customer service skills
• Experience in player support or any customer service role is an advantage
• A strong passion for gaming and knowledge of gaming culture
• Effective problem-solving skills and attention to detail
• Able to work independently as well as part of a collaborative team
• Familiarity with customer support software and gaming platforms is preferred

Benefits

• Financial support during relocation (e.g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental)
• Fully paid training sessions from the office
• Stable job and career development opportunities
• Attractive salary
• Additional health insurance
• 50+ benefits and services to choose from
• Positive international working environment
• Support and learning
• Employee referral bonuses