Dutch Speaking Customer Agent For Pluxee - Remote In Greece

Mercier Consultancy MD is seeking a Dutch Speaking Customer Agent to work remotely from Greece, supporting Pluxee, a dynamic and innovative company. This remote role is ideal for individuals fluent in Dutch who are passionate about delivering exceptional customer service. As a Customer Agent, you will be responsible for assisting Dutch-speaking customers, ensuring their inquiries are resolved efficiently and professionally.

Key Responsibilities

• Provide excellent customer support in Dutch via phone, email, and chat.
• Assist customers with account management, product information, and issue resolution.
• Handle customer complaints and concerns with professionalism and empathy.
• Maintain accurate and updated records of customer interactions in CRM systems.
• Work collaboratively with internal teams to improve customer experience and service processes.
• Stay informed about Pluxee’s products, services, and policies.

Requirements

• Fluency in Dutch (spoken and written) is required; proficiency in English is a plus.
• Previous experience in customer service roles, preferably in a remote setting.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage time effectively in a remote environment.
• Proficiency with CRM software and digital communication tools.
• Reliable internet connection and suitable home office setup.
• Strong problem-solving skills and a customer-focused approach.

Benefits

1. Competitive Monthly Salary
2. Fully Paid Training
3. Fully Paid Relocation Package
4. Monthly Performance Bonus
5. Health Insurance
6. 2 Extra Salaries Per Year
7. And Much More...